Scheduling Coordinator

3 weeks ago


Plymouth, Massachusetts, United States Comfort Keepers - South Shore, Cape & Islands, MA Full time
Job Description

The Scheduling Coordinator is a key member of our team at Comfort Keepers - South Shore, Cape & Islands, MA. This role is responsible for meeting the needs of our customers by scheduling caregivers, updating customer and caregiver information, and acting as a point person for referrals and communications among referral sources, customers, nursing, caregivers, departments, and management.

Key Responsibilities:
  • Creates, maintains, and updates a 24-hour schedule for caregivers utilizing an electronic medical recordkeeping system.
  • Maintains accurate information regarding personnel status by working with Payroll to ensure current and correct payroll.
  • Receives incoming calls related to all aspects of scheduling and coordination of customers and field staff.
  • Interacts professionally with customers and their families and provides explanations and verbal reassurance as necessary.
  • Fosters and maintains good working relationships with referral sources, caregivers, and office team.
  • Reviews referrals and enters all relevant data into EMR.
  • Provides regular feedback to all departments to address issues in a timely and effective manner.
  • Creates, maintains, and collaborates on reports detailing current customer and field staff statuses and needs.
  • Utilizes telephone, email, texts, EMR, or other platforms to communicate relevant information and contact staff.
Requirements:
  • High school diploma.
  • Scheduling experience.
  • Excellent communication, organization, and customer service skills.
  • Healthcare experience.
  • Medical Terminology.
  • Ability to work in a team environment.
  • Demonstrates an ability to be flexible, organized and function in stressful situations.
  • Reliable attendance.
  • Micro Soft Suite proficiency.


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