Above Property Rooms Controller

2 days ago


Marquand, Missouri, United States Marriott Full time
About the Role

This is a temporary position that completes front desk checklist tasks on behalf of a portfolio of hotels. As an Above Property Rooms Controller, you will be responsible for building successful relationships with hotel teams, organizing and coordinating pre-arrival planning, and executing digital guest experiences.

Key Responsibilities
  • Communicate daily with hotel teams to understand their needs.
  • Participate in weekly or daily stand-ups with hotel teams to review priority tasks and upcoming events.
  • Develop and manage internal key stakeholder relationships in a proactive manner.
  • Act as a liaison between property and regional/corporate systems support.
  • Run the GPS report and identify Bonvoy preferences/personalized information/special occasions/redemption stays.
  • Review Arrivals Dashboard in GXP for today +2 days and block reservations with special request codes.
  • Follow guidelines from property leadership to determine blocking process for Elite/notable/VIP guests.
  • Send Pre-Arrival Emails and communicate to property when blocking is complete.
  • Process Mobile Check-in and Mobile Key requests.
  • Process Mobile Chat and dispatch chat requests.
  • Review Room Availability and resolve oversold nights and out of order rooms.
  • Resolve and/or escalate Customer Care Cases by reviewing negative cases report in GXP and blocking rooms for guests on the Negative Cases Report.
What We Offer

As a Marriott International associate, you will have access to a hybrid work environment, FLEX opportunities, and a range of benefits, including 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. We are committed to a people-first culture and believe in hiring a diverse workforce.



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