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Customer Support Specialist

2 months ago

Columbus, Ohio, United States Work With Your Handz Full time

Position Overview:

As a Customer Support Specialist/Service Coordinator, you will play a vital role in connecting our esteemed clients with our skilled field technicians, ensuring that every interaction is seamless and effective. With over 25 years of experience in specialized plumbing services for residential customers, we pride ourselves on delivering exceptional solutions with a personal touch.

Being a family-owned business, we deeply value our community relationships, recognizing their essential contribution to our success.

In this dual role of Customer Support Specialist and Service Coordinator, your primary responsibilities will include transforming customer inquiries into scheduled service appointments, efficiently managing technician schedules, and providing outstanding support to both clients and field staff.

Your organizational skills, attention to detail, and ability to communicate clearly will be crucial in ensuring smooth operations and delivering an excellent customer experience.


What We Offer:

Competitive Salary: Ranges from $16-$18/hour
Stable work environment with consistent opportunities
Comprehensive Medical, Dental, and Vision insurance, along with PTO and Paid Holidays
Company-sponsored events
401K plan with company matching
Ongoing Training and Development
Supportive Management and Positive Work Environment
Opportunities for Advancement


Key Responsibilities:
  • Convert incoming customer inquiries into scheduled service appointments.
  • Proactively reach out to clients through outbound calls to schedule appointments and optimize service opportunities.
  • Address customer inquiries and concerns promptly, striving to resolve issues and maintain the company's reputation.
  • Engage in continuous training initiatives to enhance professional growth and development.
  • Maintain and update our customer database with accurate and comprehensive information.
  • Develop a thorough understanding of business operations and prioritize urgent customer calls effectively.
  • Optimize technician assignments by matching them to appropriate service calls based on their expertise and availability.
  • Ensure an exceptional customer experience by providing technicians with detailed information about service requests.
  • Keep customers informed throughout the day regarding the status of their service appointments.

Ideal Candidate Profile:
  • Minimum of 1 year of experience in Home Services is required.
  • At least 1 year of experience in a Dispatcher role.
  • Sales experience is highly preferred.
  • Ability to type 60 WPM while managing multiple tasks.
  • Proficient in Microsoft Office Suite.
  • Excellent verbal and written communication skills.
  • Familiarity with customer service software and CRM platforms is preferred.
  • Strong problem-solving abilities and capacity to handle challenging situations.
  • Detail-oriented, highly organized, and capable of multitasking in a fast-paced environment.
  • Commitment to delivering exceptional customer service and fostering positive relationships with clients.

If you are seeking a workplace that values your skills and offers competitive compensation along with comprehensive benefits, we encourage you to consider this opportunity. We are an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, gender, veteran status, disability, or other protected categories. A pre-employment background check and drug test are required for this position.