IT Support Specialist

3 days ago


Columbus, Ohio, United States Kloud9 IT Full time
Job Title Technical Support Specialist Tier 2

We are seeking a highly motivated and customer-focused Technical Support Specialist to join our team at Kloud9 IT. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients via phone, remote access, and occasional on-site visits.

Key Responsibilities:
  • Provide Tier 2 level support to clients, troubleshooting and resolving technical issues in a timely and professional manner.
  • Respond to support tickets, escalating complex issues to higher-level staff as needed.
  • Install software and hardware upgrades, ensuring seamless integration with existing systems.
  • Collaborate with clients to understand their technical needs, providing personalized solutions and recommendations.
  • Stay up-to-date with the latest technologies and industry trends, applying this knowledge to improve support services.
Requirements:
  • Bachelor's degree in an IT-related field or equivalent experience.
  • Excellent verbal and written communication skills, with the ability to listen and communicate effectively with clients.
  • Strong problem-solving and critical thinking skills, with a focus on delivering high-quality results.
  • Ability to work independently, with minimal supervision, and as part of a team.
  • Proficiency in ticketing and time management software, with experience using tools like Active Directory, Windows Server, and Exchange.
What We Offer:
  • A dynamic and supportive work environment, with opportunities for growth and professional development.
  • A competitive salary and benefits package, including health insurance, dental insurance, and 401(k) matching.
  • A comprehensive training program, designed to help you succeed in your role and advance your career.
  • A collaborative team environment, with regular feedback and opportunities for input and innovation.


  • Columbus, Ohio, United States OBGYN Specialist of Columbus Full time

    Job OverviewWe are seeking a dedicated Clinical Support Specialist to join our team at OBGYN Specialist of Columbus. This role is essential in providing support to our healthcare providers and ensuring a smooth patient experience.Key Responsibilities Report directly to the clinical coordinator or practice administrator. Assist healthcare professionals in...

  • IT Support Specialist

    2 weeks ago


    Columbus, Ohio, United States Kloud9 IT Full time

    Job Title Technical Support Specialist Tier 2 DescriptionWe provide IT solutions for small to medium size businesses. Our company is seeking a motivated customer service-oriented team player to join us as an IT Service Technician. This is an opportunity to work for a successful company that is poised for continued growth. Our culture is professional, and...


  • Columbus, Ohio, United States Kloud9 IT Full time

    Job Title Technical Support Specialist Tier 2 DescriptionWe provide IT solutions for small to medium size businesses. Our company is seeking a motivated customer service-oriented team player to join us as an IT Service Technician. This is an opportunity to work for a successful company that is poised for continued growth. Our culture is professional, and...


  • Columbus, Ohio, United States Desktop & Depot Support Full time

    Job Description**About the Role**We are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Columbus, GA. As a key member of our team, you will be responsible for providing top-notch workstation software break-fix support, IMAC services, image loads, asset recovery, and printer support.Key...


  • Columbus, Ohio, United States Smartwork IT Services Full time

    Job OverviewPosition Title: Paralegal/Legal Assistant Employment Type: Full-timeRole Summary:As a Paralegal/Legal Assistant, you will play a crucial role in supporting our legal team by managing various administrative tasks and ensuring smooth operations within the office.Key Responsibilities:Draft and prepare legal documents and correspondence as directed...


  • Columbus, Ohio, United States Smartwork IT Services Full time

    Job OverviewPosition Title: Paralegal/Legal Assistant Company: Smartwork IT Services Employment Type: Full-timePosition Summary:The Paralegal/Legal Assistant plays a crucial role in supporting legal operations by performing various administrative and clerical tasks.Key Responsibilities:Draft and prepare legal correspondence as directed by attorneys.Engage...


  • Columbus, Ohio, United States Healthcare Support Full time

    Job Title: Travel Nurse ICU SpecialistHealthcare Support is seeking a skilled Travel Nurse ICU Specialist to join their team in Cleveland, Ohio.Job Description & RequirementsSpecialty: ICU - Intensive Care UnitDiscipline: RNEmployment Type: TravelPerks: Up to $500 travel reimbursement, overtime and loyalty bonuses, license and certification reimbursements,...


  • Columbus, Ohio, United States Healthcare Support Full time

    Job Title: Travel Nurse RN SpecialistJob Summary:Healthcare Support is seeking a skilled Travel Nurse RN Specialist to join our team in a Dialysis setting. As a Travel Nurse RN Specialist, you will have the opportunity to work with a reputable healthcare organization and provide high-quality patient care.Job Responsibilities:Provide direct patient care in a...

  • IT Support Specialist

    2 weeks ago


    Columbus, Ohio, United States Expedient Full time

    Job Title: IT Support SpecialistWe are seeking an IT Support Specialist to join our team at Expedient, a leading provider of multi-cloud platforms, hosting, and security solutions. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our data center and network infrastructure.Responsibilities:Monitor and troubleshoot...


  • Columbus, Ohio, United States Expedient Full time

    Job Title: IT Support SpecialistWe are seeking a highly skilled IT Support Specialist to join our team at Expedient. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our clients and internal staff.Responsibilities:Process and prioritize incoming client phone calls, emails, and job ticket questions and/or...


  • Columbus, Ohio, United States Russell Tobin Full time

    Job Title: IT Service Desk SpecialistLocation: Columbus, OHPay Rate: $20-21/hr.The IT Service Desk Specialist serves as the primary point of contact for IT support, delivering exceptional customer service by responding to incoming calls, documenting issues, and resolving technical problems efficiently. This role involves troubleshooting enterprise software...


  • Columbus, Ohio, United States Revel IT Full time

    About the RoleWe are seeking a highly skilled Quality Assurance Specialist to join our team at Revel IT. As a QA Specialist, you will play a critical role in ensuring the quality and reliability of our software applications.Key ResponsibilitiesTesting and Quality Assurance:Collaborate with our development team to understand system requirements and design...


  • Columbus, Ohio, United States Revel IT Full time

    Job DescriptionWe are seeking a highly skilled Senior Test Automation Specialist to join our team at Revel IT. As a key member of our Quality Engineer Center for Enablement (QE C4E) team, you will play a crucial role in driving automation excellence and delivering high-quality solutions.Key ResponsibilitiesLead Automation Initiatives: Drive, plan, and...


  • Columbus, Ohio, United States Arrive Logistics Full time

    Job Title: IT Support SpecialistArrive Logistics is seeking a highly skilled IT Support Specialist to join our team. As a key member of our Service Desk, you will be responsible for providing technical support and assistance to our employees, ensuring that our systems and networks are running smoothly and efficiently.Key Responsibilities:Provide technical...

  • IT Support Specialist

    4 weeks ago


    Columbus, Ohio, United States U.S. Army Full time

    Job Overview:As an IT Support Specialist, you will play a crucial role in the management, processing, and troubleshooting of military computer systems and operations.Key Responsibilities:Oversee the maintenance of networks, hardware, and software.Deliver customer support and network administration services.Develop, modify, and test software...


  • Columbus, Ohio, United States Russell Tobin Full time

    Job Title: IT Service Desk SpecialistLocation: Columbus, OHPay Rate: $20-21/hrJob Summary:The IT Service Desk Specialist serves as the primary point of contact for IT support, providing exceptional customer service by responding to incoming calls, documenting issues, and resolving technical problems efficiently.Key Responsibilities:Troubleshoot enterprise...


  • Columbus, Ohio, United States Russell Tobin Full time

    Job Title: IT Service Desk SpecialistLocation: Columbus, OHPay Rate: $20-21/hr.The IT Service Desk Specialist serves as the primary point of contact for IT support, delivering exceptional customer service by responding to incoming calls, documenting issues, and resolving technical problems efficiently. This role involves troubleshooting enterprise software...


  • Columbus, Ohio, United States Lifestyle Communities Full time

    Job Title: IT Support SpecialistJob Summary:The IT Support Specialist will be responsible for providing technical support to end-users, troubleshooting and resolving software and hardware issues, and developing and conducting training programs to ensure employees have the necessary skills to use technology effectively.Key Responsibilities:Investigate and...


  • Columbus, Ohio, United States Healthcare Support Full time

    Job Title: Travel Nurse RN Stepdown SpecialistJob Summary: Healthcare Support is seeking a skilled Travel Nurse RN Stepdown Specialist to join our team. As a trusted partner to top healthcare organizations, we provide national healthcare and medical recruiting services with exceptional results.Job Responsibilities:Provide high-quality patient care in a...


  • Columbus, Ohio, United States Georgia IT Inc Full time

    **Job Title:** API Automation Specialist**Location:** Remote**Duration:** Contract**Rate:** DOE**Job Description:**We are seeking an experienced API Automation Specialist to join our team at Georgia IT Inc. As an API Automation Specialist, you will be responsible for creating manual test cases in ALM, based on communication with Business Analysts and...