Customer Support Manager

2 weeks ago

Columbus, Ohio, United States Upstart Network, Inc. Full time
Lead Customer Support Team at Upstart Network, Inc.

As a Manager of Customer Support at Upstart Network, Inc., you will be responsible for leading a team of 8-10 Product Support Specialists. This role is critical as we build out our customer support team for dealerships. You will be responsible for hiring, training, coaching, taking escalations, and anything else your team needs.

Key Responsibilities:

  • Lead and manage a team of 8-10 Customer Support Representatives
  • Ensure we maintain our standards of impeccable customer support
  • Hit Support SLAs
  • Hire and onboard new reps
  • Take escalations as necessary
  • Train and coach the team on calls and emails

Requirements:

  • Minimum 2+ years managing Customer Support
  • Experience with Zendesk or similar
  • Experience hiring and onboarding new team members

Preferred Qualifications:

  • Experience in the automotive industry

What We Offer:

  • Competitive Compensation (base + bonus & equity)
  • Comprehensive medical, dental, and vision coverage
  • Personal Development and Technology & Ergonomic Budgets
  • Life insurance and disability benefits
  • Clubs and Activities (Game Nights, Fitstarters, Superwomen, Book Club, Investing Club, Money Discussions, Photography Club and Basketball teams)
  • Generous vacation policy
  • 401(k) and Employee Stock Purchase Plan (ESPP)
  • Catered lunches + snacks & drinks

About Upstart Network, Inc.

Upstart Network, Inc. is a leading AI lending platform partnering with banks and credit unions to expand access to affordable credit. We are a digital-first company, and we are providing our employees with the opportunity to work remotely across the US and/or from one of our physical office locations.

Equal Opportunity Employer:

We are a proud Equal Opportunity Employer. We are dedicated to ensuring that underrepresented classes receive better access to affordable credit, and we are just as committed to embracing diversity and inclusion in our hiring practices. We celebrate all cultures, backgrounds, perspectives, and experiences, and we know that we can only become better together.

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