Assistant Branch Manager
2 weeks ago
We are seeking an experienced Assistant Branch Manager to oversee daily activities in multiple branch locations. As a key member of our team, you will drive branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices.
Key Responsibilities- Drive sales through service by building and promoting branch identity, driving sales, and promoting overall ownership and accountability for improving customer service and branch success.
- Manage a high-performing team by showing accountability, taking ownership of the business, and making customer-focused decisions when needed.
- Empower colleagues and lead by example by supporting multiple branch locations, inspiring ownership among your teams, and being an active player-coach.
- Utilize digital technologies and applications to drive business results.
- Ensure customers are extremely satisfied with every interaction, making it memorable and the best part of their day.
- Coach and develop colleagues to drive results, assist in achieving their developmental goals and career aspirations, and bring a positive energy and confidence to Citizens every day.
- 2 or more years of sales management experience in Retail or Branch Banking environment.
- Proven ability to coach and develop to drive sales results and operational excellence in a high-volume branch environment.
- Successful record of driving an exceptional customer experience validated through customer satisfaction surveys.
- Strong financial and business acumen, including experience interpreting reports to drive productivity.
- Strong organizational skills, including the ability to manage multiple responsibilities, prioritize, and delegate while delivering results.
- Strong interpersonal skills, including the ability to build a customer base by approaching and establishing dialogue with customers.
- Maintain an active role through partnerships with community and civic organizations.
- Ability to work all branch operating hours, as needed, including weekends and some evenings.
- Ability to travel, as needed, to required trainings and/or other branch locations.
High School degree or equivalent required. Associate's or Bachelor's degree preferred.
Success Factors- Knowledge, skills, and abilities that typically lead to success in the job include leading by example, coaching, communication, team leadership, customer service, risk acumen, retail banking, consultative selling, cross-selling, and front-office customer management.
Varies Monday to Saturday. Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens, we value diversity, equity, and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability.
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