Branch Manager Assistant

2 weeks ago

Medford, United States Citizens Financial Group, Inc. Full time
About the Role

We are seeking an experienced and results-driven Assistant Branch Manager to join our team at Citizens Financial Group, Inc. As an Assistant Branch Manager, you will play a key role in driving branch performance, sales growth, and colleague and customer experience through inspirational leadership, highly collaborative partnerships, and sound operational practices.

Key Responsibilities
  • Drive Sales through Service: Build and promote branch identity, drive sales, and promote overall ownership and accountability for improving customer service and branch success.
  • Manage a High-Performing Team: Show accountability by taking ownership of the business and willingness to make customer-focused decisions when needed.
  • Empower Colleagues and Lead by Example: Support multiple branch locations, inspire ownership among your teams, and be an active player-coach.
  • Utilize Digital Technologies and Applications: Drive business results by leveraging digital tools and applications.
  • Ensure Customer Satisfaction: Make every interaction memorable and the best part of the customer's day.
  • Coach and Develop to Drive Results: Assist colleagues in achieving their developmental goals and career aspirations.
  • Bring a Positive Energy and Confidence: Represent Citizens every day with a positive attitude and confidence.
Requirements
  • 2 or more years of sales management experience in Retail or Branch Banking environment.
  • Proven ability to coach and develop to drive sales results and operational excellence in a high-volume branch environment.
  • Successful record of driving an exceptional customer experience validated through customer satisfaction surveys.
  • Strong financial and business acumen, including experience interpreting reports to drive productivity.
  • Strong organizational skills, including the ability to manage multiple responsibilities, prioritize, and delegate while delivering results.
  • Strong interpersonal skills, including the ability to build a customer base by approaching and establishing dialogue with customers.
  • Maintain an active role through partnerships with community and civic organizations.
  • Ability to work all branch operating hours, as needed, including weekends and some evenings.
  • Ability to travel, as needed, to required trainings and/or other branch locations.
  • Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to, successful completion of the pre-employment screening checks and obtaining a unique identifier from the NMLS.
Education
  • High School degree or equivalent required.
  • Associate's or Bachelor's degree preferred.
Success Factors
  • Leading by example.
  • Coaching.
  • Communication.
  • Team Leadership.
  • Customer service.
  • Risk acumen.
  • Retail banking.
  • Consultative selling.
  • Cross selling.
  • Front office customer management.
Hours and Work Schedule
  • Hours per Week: 40.
  • Work Schedule: Varies Monday to Saturday.

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