Assistant Spa Manager

5 days ago


Medford, Minnesota, United States Hand & Stone Corp Full time
About the Role

We are seeking a highly motivated and customer-focused Assistant Spa Manager to join our team at Hand & Stone Massage and Facial Spa in Medford, NJ. As a key member of our management team, you will play a critical role in enhancing customer experience and driving sales performance.

Responsibilities
  • Provide exceptional customer service to all guests and members
  • Maintain personal sales performance, meeting or exceeding expectations
  • Oversee daily operations of the front desk
  • Assist in managing sales performance and driving key metrics
  • Support recruiting, hiring, onboarding, and training processes
  • Train, monitor, and coach team performance
  • Promote membership and sales
  • Handle administrative duties with the General Manager
Requirements
  • Passion for customer communication and service
  • Flexibility to work nights, weekends, and holidays
  • Willingness to travel for training and business-related activities
  • Excellent verbal and written communication skills
  • Ability to thrive in a fast-paced environment
  • Computer proficiency, knowledge of retail/appointment booking systems is a plus
  • Strong team player with independent working capability
  • Exceptional organizational and multitasking skills
  • Critical thinking skills for conflict resolution
Compensation

We offer a competitive compensation package, including:

  • Base Salary: $17-$18 per hour
  • Bonus: Monthly performance bonuses averaging $300-$400
  • Commission: Uncapped commission structure with top performers earning an additional $1-$2 per hour
  • Total Average Earnings: $38,000 to $46,000 annually based on performance


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