Branch Service Manager

5 days ago


Medford, Massachusetts, United States Penske Truck Leasing Full time
Job Summary

A Branch Service Manager is responsible for overseeing the maintenance and repair of diesel-powered vehicles at a Penske Truck Leasing facility. This role involves managing the shop floor, supervising technicians, and ensuring that all maintenance activities are carried out in a safe and efficient manner.

Key Responsibilities
  • Manage preventative maintenance scheduling and quality control
  • Listen to and resolve customer complaints regarding services and products
  • Hire, train, and evaluate personnel
  • Assure that each direct report understands the company's objectives
  • Confer with company officials to develop methods and procedures to increase sales and expand markets
  • Direct and supervise associates engaged in sales, inventory-taking, and performing specific services
  • Provide staff with assistance in performing difficult or complicated duties
  • Plan and prepare work schedules, and assign associates to specific duties
  • Attend company meetings to exchange product information and coordinate work activities with other departments
  • Prepare sales and inventory reports for management and budget departments
  • Formulate pricing policies according to profitability requirements
Requirements
  • At least 3 years of previous work experience in diesel shop maintenance required
  • At least 1 year of supervisory experience required
  • Associates Degree (business or technical) or Vo-Tech Graduate preferred
  • Proficiency in the use of Microsoft Outlook, Word, Excel, Access, and PowerPoint required
  • Strong written/oral communication and people management skills required
Working Conditions

The associate will be required to work in a fast-paced environment with frequent movement of large trucks through the workplace. The associate must be able to see and hear in order to safely navigate the work environment. The associate must be able to regularly lift and/or move up to 50lbs/23kg and occasionally lift and/or move up to 100lbs/45kg.

Penske is an Equal Opportunity Employer.



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