Branch Service Manager

1 week ago


Medford, Oregon, United States Penske Transportation Solutions Full time
Job Summary

We are seeking a highly skilled Branch Service Manager to join our team at Penske Transportation Solutions. As a key member of our operations team, you will be responsible for ensuring the highest level of customer satisfaction and service delivery.

Key Responsibilities
  • Manage preventative maintenance scheduling, quality, and customer satisfaction to ensure seamless service delivery.
  • Listen to and resolve customer complaints regarding services, products, or personnel in a timely and professional manner.
  • Hire, train, and evaluate personnel to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Assure that each direct report understands the company objectives and is working towards achieving them.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business growth.
  • Direct and supervise associates engaged in sales, inventory-taking, reconciling cash receipts, or performing specific services, such as pumping gasoline for customers.
  • Provide staff with assistance in performing difficult or complicated duties to ensure they have the necessary support to succeed.
  • Plan and prepare work schedules, and assign associates to specific duties to ensure efficient service delivery.
  • Attend company meetings to exchange product information and coordinate work activities with other departments.
  • Prepare sales and inventory reports for management and budget departments to ensure informed decision-making.
  • Formulate pricing policies according to profitability requirements to ensure the company remains competitive.
Requirements

To be successful in this role, you will need to have excellent communication and leadership skills, as well as the ability to work effectively in a fast-paced environment. You will also need to have a strong understanding of customer service principles and be able to apply them in a practical setting.



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