Customer Service Representative

1 week ago


Smithfield, Rhode Island, United States Fidelity Investments Full time
Launch Your Career with Fidelity

Are you ready to embark on a rewarding career at Fidelity Investments? We're seeking talented individuals to join our customer service team, where you'll have the opportunity to make a meaningful impact on our customers' lives.

About the Role

This is a full-time hourly phone position that offers a unique blend of remote and on-site work. As a Customer Service Representative, you'll be responsible for providing exceptional service to our clients, answering their questions, and helping them achieve their financial goals.

What You'll Do
  • Provide top-notch customer service via phone, email, and digital channels
  • Assist clients with a range of needs, from account balance inquiries to withdrawals and transfers
  • Develop and hone your skills through our comprehensive training program
  • Work collaboratively with a cohort of associates to achieve shared goals
What We Offer
  • A comprehensive training program that prepares you for success
  • A supportive team environment that fosters growth and development
  • Opportunities for career advancement and professional growth
  • A competitive hourly rate and benefits package
Requirements
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing situations
  • Strong listening and problem-solving skills
  • Ability to type 40 words per minute and pass a standard English grammar test
Shift Details

Monday - Friday, with training hours from 8:30am - 5:00pm EST and post-training shifts from 8:30am - Midnight EST

Click to learn more about our training opportunities and how we support our associates



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