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Customer Service Representative
2 months ago
Fidelity Investments is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service and support to our clients, helping them to achieve their financial goals and objectives.
Key Responsibilities:
- Respond to customer inquiries and resolve issues in a timely and professional manner
- Provide product and service information to customers, helping them to make informed decisions
- Work collaboratively with internal teams to resolve complex customer issues
- Develop and maintain a deep understanding of Fidelity's products and services
- Stay up-to-date on industry trends and developments, applying this knowledge to improve customer service and support
What We Offer:
- A comprehensive training program to help you develop the skills and knowledge needed to succeed in this role
- A collaborative and supportive work environment, with opportunities to work with a diverse team of professionals
- A competitive salary and benefits package, including health insurance, retirement savings, and paid time off
- Opportunities for career growth and advancement, with a clear path for professional development
Requirements:
- Excellent communication and interpersonal skills, with the ability to work effectively with customers and internal teams
- A strong customer service orientation, with a focus on delivering exceptional service and support
- Ability to work in a fast-paced environment, with multiple priorities and deadlines
- Basic computer skills, with proficiency in Microsoft Office and other software applications
Working at Fidelity:
Fidelity Investments is a leading provider of financial services, with a commitment to helping our clients achieve their financial goals and objectives. We offer a dynamic and supportive work environment, with opportunities for career growth and advancement. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity.
Equal Opportunity Employer:
Fidelity Investments is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.
