Customer Service Representative

6 days ago

Smithfield, Rhode Island, United States Fidelity Investments Full time
Job Overview:

Fidelity Investments is seeking a highly motivated and customer-focused individual to join our customer service team as a Customer Service Representative. In this role, you will be responsible for providing exceptional service to our clients, answering their questions, and resolving their issues in a timely and professional manner.

About the Role:

  • Provide top-notch customer service to clients via phone, email, and chat
  • Answer client inquiries and resolve issues in a timely and professional manner
  • Work collaboratively with internal teams to resolve complex client issues
  • Develop and maintain a deep understanding of Fidelity's products and services
  • Stay up-to-date on industry trends and regulatory requirements

What We Offer:

  • A comprehensive training program to ensure your success in the role
  • A competitive salary and benefits package
  • Opportunities for career growth and advancement
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

Requirements:

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Proficiency in Microsoft Office and other software applications
  • Ability to work a flexible schedule, including evenings and weekends

What We're Looking For:

  • A customer-focused individual with a passion for delivering exceptional service
  • Someone who is highly motivated, organized, and able to work independently
  • A team player who is able to build strong relationships with colleagues and clients
  • Someone who is committed to ongoing learning and professional development

How to Apply:

If you're a motivated and customer-focused individual who is looking for a challenging and rewarding role, please submit your application today.

Certifications:

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

We welcome applicants from diverse backgrounds and experiences. If you require accommodations during the application or interview process, please contact our HR team.

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