Executive Casino Manager
1 day ago
WarHorse Casino is seeking an experienced Executive Casino Manager to lead our gaming and hospitality operations. As a key member of our senior management team, you will be responsible for driving business growth, improving customer satisfaction, and ensuring the highest standards of operational excellence.
Key Responsibilities- Develop and implement strategic plans to drive business growth and improve customer satisfaction
- Lead and manage a team of departmental managers to ensure effective execution of business plans
- Monitor and control operating costs, budgets, and forecasts to ensure financial targets are met
- Provide strategic information to the CEO on business operations, opportunities, and growth and development capabilities
- Participate in the development of strategic plans and policies for the company
- Exert a consistent and effective management force and leadership for the achievement of current and longer-term company plans
- Implement new strategic plans in accordance with company policy to develop existing and potential business units to achieve new market and business objectives
- Responsible for the development of organization, personnel, product/service, and market resources within span of control to facilitate future growth
- Participate as a member of the Senior Management Executive Committee to offer an overall property management perspective as related to greater corporate issues and strategies
- Hire, motivate, evaluate, and direct departmental managers to ensure employees receive adequate guidance and resources to accomplish established objectives
- Promote positive, fair, and ethical relations with all team members, with all WarHorse contractors, and in all interactions within the surrounding communities as an ambassador of the Company brand
- Serve as a role model and promote a culture of exceptional guest and team member service, engagement, and communication
- Manage multiple priorities simultaneously and meet deadlines, often in stressful and high-pressure situations
- Work with safety as a priority and follow department and company safety standards
- Maintain relevant knowledge of industry through continuing education and training
- Lead and attend all required meetings
- Assist in special projects, as assigned
- Bachelor's Degree or above in a related field or equivalent experience required
- Twelve (12) plus years of gaming and hospitality experience, seven (7) years in an executive leadership role required
- Demonstrates consistent regard and dedication to guests, colleagues, and the Company by being engaged, interested, and productive
- Demonstrates an in-depth knowledge of the local, regional, and national marketplace; actively and collaboratively assists in building the best practices necessary for the Company's success
- Exhibits respectful consideration of viewpoints, situations, and others
- Places the guest's experience and safety at the forefront of every decision
- Positive, professional, and forthright manner of communication, with exceptional listening, written, and verbal skills
- Strong negotiation, problem-solving, and decision-making skills
- Working knowledge of company internal controls and Policies and Procedures
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