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Food and Beverage Service Associate

2 months ago

Lincoln Nebraska, United States WarHorse Casino Full time

Job Summary:

The Food and Beverage Service Associate is responsible for creating a positive guest experience, taking and filling food and beverage orders, completing side work, maintaining health and safety standards, and providing excellent customer service to our guests as defined by outlet standards.

Essential Job Functions/Duties:

  • Practices, supports, and maintains the Mission, Vision, and Values of WarHorse Gaming, LLC.
  • Provides prompt, efficient, and friendly quality service to all guests of the casino.
  • Complies with cash-handling procedures.
  • Maintains current and accurate knowledge of all menu items.
  • Reviews with guest all food and beverage items to ensure accuracy of order.
  • Learns guests' preferences and makes recommendations based on preferences.
  • Cleans and organizes workstations according to department standards and health requirements.
  • Must comply with all department and company rules, regulations, policies, procedures, internal controls, and government rules and regulations.
  • Attends periodic meetings and training sessions.
  • Provides outstanding customer and employee service at all times.
  • Always presents oneself with a neat and clean appearance.
  • Performs other duties as assigned.

Job Specifications:

  • Must be 19 years or older.
  • High school Diploma or education equivalent required.
  • Previous server and customer service experience preferred.
  • Ability to interact with mobile devices and touch screen technology.
  • Demonstrates commitment to guest service excellence and ethical conduct.

Core Competencies:

  • Collaboration Skills
  • Guest Focus
  • Communication Proficiency
  • Flexibility
  • Problem Solving
  • Ethical Conduct
  • Stress Management/Composure

Travel Requirements:

Travel is not required for this position.

Work Hours:

Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

Certification Requirements:

  • Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes
  • Gaming License Required? Ability to secure and maintain NE Gaming License.
  • Other Certifications? Food Handler, ServSafe Certification, TIPS Alcohol Certification