Clinical Operations Manager

2 weeks ago


Morristown, Tennessee, United States Kingdom Recovery Center Full time

The Director of Clinical Services plays a pivotal role in steering clinical operations and establishing policy frameworks for all outpatient treatment initiatives. This position is crucial in upholding the highest standards of medical practice and ensuring compliance across the facility, while also providing both administrative and professional oversight to the entire staff. The primary objective is to guarantee that patients benefit from structured and effective treatment and recovery strategies.

Compensation:

$80,000 - $95,000 annually

Key Responsibilities:
  • Oversees the delivery of services that align with the program's philosophy and standards through comprehensive planning, development, implementation, and evaluation of services, programs, and activities.
  • Conducts and/or supervises quality assurance measures.
  • Creates and/or reviews educational materials and other program resources for clinical relevance, approving the acquisition of new educational content and programming tools.
  • Works collaboratively with medical and counseling personnel to establish a continuum of care for program participants.
  • Guides counseling staff in the daily provision of family-centered, trauma-informed mental health services to the inpatient treatment community.
  • Offers clinical supervision for eligible staff pursuing licensure in their respective disciplines.
  • Facilitates individual and group counseling sessions and actively participates in case discussions.
  • Ensures that counseling staff receive adequate training in the implementation of any curriculum provided to clients.
  • Directly supervises the assessment of all newly admitted patients; oversees clinical staff in scheduling treatment activities; assigns caseloads; and evaluates clinicians' performance.
  • Reviews and endorses all clinical documentation (treatment progress, treatment plans, and client coordination of care plans) while conducting regular quality assurance and improvement assessments to ensure timely record-keeping.
  • Evaluates staff performance; devises strategies to leverage strengths and address weaknesses.
  • Acts as the program's representative with families, providing insights for program enhancement and development.
  • Conducts ongoing client assessments to identify evolving needs related to individual and family treatment and development strategies.
  • Performs regular chart audits, ensuring compliance with timely record-keeping and adherence to all regulatory standards.
  • Participates in meetings convened by the Director of Operations, contributing to discussions and recommendations regarding the enhancement and expansion of existing programs.
  • Engages in quality assurance, quality improvement, and utilization review activities, making recommendations to the Director of Operations for corrective action plans.
  • Maintains established performance and conduct standards in line with organizational expectations.
  • Ensures that all contracts for clinical services are upheld and that services are delivered satisfactorily.
  • Guarantees compliance of provider operations with federal, state, and local regulations.
  • Performs other duties as assigned.
Qualifications:
  • Must possess a Master's degree or higher with an active TN state licensure of LPC, LPC-MHSP, LCSW, or LMFT.
  • A minimum of three (3) years of experience in administrative management and clinical supervision.
  • Strong understanding of the insurance billing process.
  • Credentialed with various insurance providers.
  • Extensive clinical experience in substance abuse and mental health.
  • Collaborative and team-oriented approach.
  • Exhibits strong problem-solving, communication, and leadership capabilities.
  • Exceptional organizational skills, with the ability to manage multiple tasks and a keen attention to detail.
  • Proficient in computer applications (MS Word, MS Excel, MS PowerPoint, and MS Project).
About Kingdom Recovery Center

At Kingdom Recovery Center, we believe that every individual facing addiction and mental health challenges deserves an improved quality of life. Our commitment lies in delivering the highest standard of treatment through personalized approaches tailored to each individual.



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