Patient Relations Specialist

2 weeks ago


Mamaroneck, New York, United States The New Jewish Home Full time
Job Overview

The Patient Experience Associate plays a crucial role in the healthcare admissions process by visiting various medical facilities to assess potential patients for rehabilitation services. This position acts as a vital link between The New Jewish Home (TNJH), prospective patients, their families, and hospital personnel. Additionally, the Patient Experience Associate is responsible for promoting TNJH's service offerings to hospitals and other referral sources.

Key Responsibilities:

  • Act as a liaison to healthcare facilities, conducting field visits and providing consultations to hospital staff and caregivers.
  • Develop and maintain relationships to create opportunities for new patient admissions.
  • Upon patient acceptance, gather necessary information for admission applications and communicate TNJH's service lines effectively.
  • Engage in outreach to hospitals and community organizations, representing TNJH at meetings and facilitating visits to the TNJH campus.
  • Maintain accurate business logs as directed by the Business Development team and provide regular updates.
  • Share relevant information with the team through established communication channels.
  • Document issues and communicate them to the appropriate management personnel.
  • Prepare monthly reports on patient experiences for the Quality Assurance and Performance Improvement (QAPI) committee.
  • Encourage positive feedback and reviews for TNJH.
  • Review clinical documentation for patient admissions and complete necessary pre-admission assessments.
  • Provide outreach and represent TNJH in community engagements.
  • Collaborate with Business Development initiatives to present TNJH services effectively.
  • Deliver exceptional customer service to ensure patient satisfaction throughout their stay.
  • Maintain communication with patients to address their needs and enhance their experience.
  • Prepare rooms for new admissions and assist patients and families in acclimating to the facility.
  • Document and fulfill patient requests accurately.
  • Provide information to patients, families, and visitors as needed.
  • Address and escalate patient concerns to appropriate healthcare staff.
  • Assist in maintaining a calm environment by responding to call bells.
  • Conduct a 48-hour review for all new admissions.
  • Utilize software tools for managing patient interactions and feedback.
  • Perform additional duties as assigned.

Qualifications:

  • Bachelor's Degree is highly preferred.
  • Background in Nursing (RN/LPN) or other clinical healthcare experience is advantageous.
  • A minimum of three years of experience in a healthcare setting is required.
  • Proficient computer skills are essential.
  • Prior experience in a related business role is beneficial.

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