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Payment Services Coordinator

1 month ago

Louisville, Kentucky, United States L&N Federal Credit Union Full time
Job Summary

As a Payment Services Representative at L&N Federal Credit Union, you will play a critical role in providing exceptional service to members and Credit Union staff. This full-time, non-exempt hourly position is responsible for managing various payment processes, including ACH activity, share draft, mobile deposit, member payroll, and official checks.

Key Responsibilities
  • Process and balance daily ACH, share draft, and payroll files, ensuring accurate and timely transactions.
  • Review and resolve exceptions, and reconcile daily processing worksheets to maintain financial integrity.
  • Manage member changes for payroll deductions, allocations, and direct deposits, as well as balance checks scanned at branches to correspondent accounts.
  • Research and resolve incoming and outgoing cash letter adjustments, maintaining and updating member records as needed.
  • Review mobile deposit checks daily, determining whether to approve, reject, or place on extended hold, and work rejected mobile deposits.
  • Address member, clearing house, or correspondent inquiries, and resolve problems or questions in a timely and professional manner.
  • Manage official check daily balancing, monthly reconciling, tracking, stop payment processing, and ordering of check stock.
  • Maintain, update, and post monthly reimbursement groups, and perform reconciliation duties for various general ledger accounts as assigned.
  • Under supervision, engage in problem resolution by clarifying member and/or employee complaints, determining causes, selecting and explaining solutions, researching and proposing solutions when management assistance is required, expediting corrections or adjustments, following up to ensure resolution, and keeping management informed of problems.
  • Provide backup support to other positions within the Finance team, and assist with projects by providing support to management as needed.
Requirements
  • High school diploma or equivalent required.
  • 1-3 years related or similar experience required.
  • General PC and computer keyboarding abilities.
  • Excellent customer service and communication skills.