Service Plans Coordinator

4 weeks ago


Louisville, Kentucky, United States Tom Drexler Plumbing Full time

Job Title: Service Plans Coordinator

About the Role:

We are seeking a highly skilled Service Plans Coordinator to join our team at Tom Drexler Plumbing, Air & Electric. As a Service Plans Coordinator, you will be responsible for processing new Carefree Maintenance Plan agreements, communicating and coordinating with internal departments, and engaging with new customers during sign-ups, maintenance visits, and renewals.

Key Responsibilities:

  • Process new Carefree Maintenance Plan agreements
  • Communicate and coordinate with internal departments as needed
  • Engage new customers during sign-ups, maintenance visits, and renewals
  • Make outbound calls to potential and current members
  • Run reports to gauge productivity and track member metrics
  • Identify and resolve problems in a timely manner
  • Manage difficult customer situations and needs
  • Prioritize and plan workload efficiently
  • Speak clearly and calmly in all situations
  • Demonstrate accuracy and thoroughness
  • Follow all policies and procedures

Requirements:

  • High School diploma or GED equivalent
  • 1 year of customer service-related experience
  • Able to read, analyze, and interpret documents
  • Thorough knowledge of spreadsheet and word-processing software
  • Comfortable sitting for extended periods, standing, and operating a computer

Benefits:

  • Competitive Dental, Vision, and Healthcare Plans
  • 401(k) with company matching
  • Short-Term and Long-Term Disability
  • Company Paid Life Insurance
  • PTO
  • Paid Holidays
  • Employee Discounts


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