Healthcare Patient Liaison

2 weeks ago

Orlando, Florida, United States AdventHealth Full time

Healthcare Patient Liaison
AdventHealth Medical Group*Comprehensive benefits and resources for you and your family:
+ Immediate Benefits+ Paid Time Off from Day One+ Professional Development Opportunities+ Holistic Wellbeing Resources+ Mental Health Support
Our commitment to you:
Being part of AdventHealth means being part of a larger mission. It’s about being part of a community that values the wholeness of each individual and strives to uplift others in body, mind, and spirit. AdventHealth is a place where you can excel professionally and grow spiritually, by extending the Healing Ministry of Christ. Here, you will be appreciated for your unique contributions and experiences within our purpose-driven team. Together, we achieve more.

Work Schedule:

Monday
FridayShift
: 8:00 am - 5:00 pmLocation
: Orlando, FLThe community you will serve:

With over 800 physicians, 450 advanced practice providers, and 2,600 clinical and support staff across more than 40 specialties, we offer patients a wide array of medical and surgical services.

AdventHealth Medical Group Central FL operates over 200 locations, delivering compassionate, multidisciplinary care to over one million patients annually.

Established in 1994, AdventHealth Medical Group Central FL has shown consistent growth and stability in a dynamic healthcare environment.

Your role in this position:

The Healthcare Patient Liaison is responsible for providing continuous and comprehensive care to both surgical and non-surgical patients. This role involves educating patients and their families on pre-operative and post-operative care, as well as the treatments provided within the practice. Responsibilities include scheduling surgical procedures, coordinating pre-admission testing, and acting as a liaison between patients and practice support staff. The liaison monitors patients' treatment progress and communicates essential information to physicians to facilitate referrals and orders for medications and diagnostic tests. A caring and professional demeanor is expected at all times, alongside a commitment to personal and professional development.
The value you will bring to the organization:

+ Manage phone calls, schedule patient appointments, and triage inquiries. Ensure timely return of calls.+ Prioritize tasks effectively, maintain a steady workflow, and follow through until completion. Utilize problem-solving and decision-making skills based on established protocols.+ Clearly explain procedures, treatments, and nursing care to patients and their families.+ Review patient charts to confirm that all test results and correspondence are available prior to physician consultations. Secure necessary authorizations from patients' insurance providers.+ Review appointment schedules and prioritize patients in urgent situations.

Ensure a smooth patient flow.Qualifications and experience required for success:

Minimum qualifications:+ High School Diploma or Equivalent+ No prior experience required

  • Basic Life Support Certification
    Preferred qualifications:
+ Over one year of experience in a front desk medical office setting+ Over one year of experience in healthcare customer service. This facility is an equal opportunity employer and adheres to federal, state, and local anti-discrimination laws, regulations, and ordinances. The salary range reflects the anticipated base pay for this position. Individual compensation is determined based on skills, experience, and other relevant factors within this pay range. The minimums and maximums for each position may vary based on geographical location.

Category:

 Physician Services
Organization: AdventHealth Medical Group Central FL
Schedule: Full-time
Shift:
  • Day
    Req ID: We are an equal opportunity employer and do not tolerate discrimination based on race, color, creed, religion, national origin, sex, marital status, age, or disability/handicap with respect to recruitment, selection, placement, promotion, wages, benefits, and other terms and conditions of employment.

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