Healthcare Patient Coordinator
2 weeks ago
The Patient Care Coordinator plays a vital role in delivering comprehensive care to both surgical and non-surgical patients. This position involves educating patients and their families about pre-operative and post-operative care, as well as the treatments provided within the practice.
Key Responsibilities:
- Facilitate scheduling of surgical procedures and pre-admission testing.
- Act as a liaison between patients and practice support staff.
- Monitor patient treatment courses and communicate essential information to physicians for referrals and medication orders.
- Maintain a professional demeanor while ensuring personal and professional development.
Essential Functions:
- Manage incoming calls, schedule patient appointments, and triage inquiries effectively.
- Return calls promptly and prioritize tasks to maintain a steady workflow.
- Utilize problem-solving skills to address patient needs based on established protocols.
- Thoroughly explain procedures and treatments to patients and their families.
- Review patient charts to ensure all necessary test results and correspondence are available prior to physician consultations.
- Obtain necessary authorizations from insurance carriers and manage appointment bookings, prioritizing emergencies.
- Ensure a timely flow of patients through the practice.
Qualifications:
- High School Diploma or equivalent.
- No prior experience required.
- Basic Life Support certification preferred.
- One year of experience in a medical office setting is preferred, particularly in surgery scheduling.
Additional Information:
This facility is committed to equal opportunity employment and adheres to all federal, state, and local anti-discrimination laws. The compensation for this position is determined based on skills, experience, and other relevant factors.
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