Healthcare Patient Coordinator

2 weeks ago


Orlando, Florida, United States AdventHealth Medical Group Central FL Full time
Position Overview:
The Patient Care Coordinator plays a vital role in delivering comprehensive care to both surgical and non-surgical patients. This position involves educating patients and their families about pre-operative and post-operative care, as well as the treatments provided within the practice.

Key Responsibilities:
  • Facilitate scheduling of surgical procedures and pre-admission testing.
  • Act as a liaison between patients and practice support staff.
  • Monitor patient treatment courses and communicate essential information to physicians for referrals and medication orders.
  • Maintain a professional demeanor while ensuring personal and professional development.

Essential Functions:
  • Manage incoming calls, schedule patient appointments, and triage inquiries effectively.
  • Return calls promptly and prioritize tasks to maintain a steady workflow.
  • Utilize problem-solving skills to address patient needs based on established protocols.
  • Thoroughly explain procedures and treatments to patients and their families.
  • Review patient charts to ensure all necessary test results and correspondence are available prior to physician consultations.
  • Obtain necessary authorizations from insurance carriers and manage appointment bookings, prioritizing emergencies.
  • Ensure a timely flow of patients through the practice.

Qualifications:
  • High School Diploma or equivalent.
  • No prior experience required.
  • Basic Life Support certification preferred.
  • One year of experience in a medical office setting is preferred, particularly in surgery scheduling.

Additional Information:
This facility is committed to equal opportunity employment and adheres to all federal, state, and local anti-discrimination laws. The compensation for this position is determined based on skills, experience, and other relevant factors.

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