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Patient Care Liaison

2 months ago

Orlando, Florida, United States ChenMed Full time

Join Us in Making a Difference At ChenMed, we are dedicated to transforming healthcare for seniors and enhancing the lives of our patients and team members alike. Are you passionate about innovation and committed to providing exceptional service? If you thrive in a positive and empathetic environment, we invite you to explore this opportunity.
The role of **Patient Care Liaison** is vital, emphasizing outstanding customer service and patient support.

Key responsibilities include engaging directly with patients and their families to facilitate, coordinate, and ensure the successful completion of specialty care appointments.

This involves collaborating with insurance representatives and external partners, arranging transportation, and coordinating with physicians, clinicians, and other healthcare professionals to ensure seamless referral processes.

PRIMARY RESPONSIBILITIES:

+ Serve as the primary contact for incoming and outgoing patient referrals. Evaluate referrals, gather necessary information, ensure timely processing, and assign to appropriate providers.+ Promote effective communication, teamwork, and care coordination. Organize appointments, referrals, and transitions of care among primary care providers, specialists, hospitals, and other healthcare facilities, ensuring smooth transitions and continuous care.
  • Manage patient schedules using the coordinated provider list (CPL), handle all appointment-related logistics, and inform patients about appointment details:

date, time, and location.+ Utilize online insurance platforms to generate referral authorizations.+ Clearly communicate physician/clinician requirements or outstanding tasks to patients.+ Monitor all referrals until appointment completion, gather all relevant documentation, and upload to the organization's medical record system for physician review prior to follow-up with the primary care provider.+ Ensure rescheduling of any missed external appointments and notify the primary care provider.+ Address referral-related inquiries from patients, providers, and other stakeholders.