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Healthcare Patient Liaison

2 months ago

Orlando, Florida, United States AdventHealth Medical Group Central FL Full time
Position Overview:
The Patient Care Coordinator plays a vital role in delivering comprehensive care to both surgical and non-surgical patients.

Key Responsibilities:
  • Educate patients and their families regarding pre-operative and post-operative care, as well as the treatments offered within the practice.
  • Schedule surgical procedures and pre-admission testing, acting as a key point of contact between patients and practice support staff.
  • Monitor patients' treatment progress and relay essential information to physicians for referrals and medication orders.
  • Maintain a professional demeanor while fostering personal and professional development.

Essential Functions:
  • Manage incoming calls, schedule patient appointments, and triage patient inquiries effectively.
  • Ensure timely follow-up on telephone communications and prioritize tasks to maintain a steady workflow.
  • Utilize problem-solving skills to address patient concerns based on established protocols.
  • Thoroughly explain procedures, treatments, and nursing care to patients and their families.
  • Review patient charts to confirm the presence of all test results and correspondence prior to physician consultations.
  • Obtain necessary authorizations from insurance providers and ensure patient preferences are prioritized in urgent situations.
  • Facilitate a smooth patient flow throughout the practice.

Qualifications:
  • High School Diploma or equivalent.
  • No prior experience required.
  • Preferred: Over one year of experience in a front desk medical office setting and one year in healthcare customer service.

Additional Information:
This organization is committed to equal opportunity employment and adheres to all applicable anti-discrimination laws. Compensation is determined based on skills, experience, and other relevant factors.