Customer Service Representative

3 weeks ago

Nashville, Tennessee, United States Cardinal Health Full time
Job Summary

The Senior Representative, Customer Service Operations role at Cardinal Health is responsible for delivering exceptional customer service and managing customer accounts while providing sales support to field sales representatives.

This position establishes, maintains, and enhances customer relationships through effective contract administration, timely order fulfillment, and exceptional customer support, including managing accounts and providing sales support to field sales representatives.

Responsibilities

Provides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceeded.

Manages customer account activity, including customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions, and coordinating customer questions/issues that may arise.

Provides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research, and problem/dispute resolution.

Collects and reviews customer feedback, complaints, recalls, and product returns, working closely with Quality and Regulatory teams.

Identifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency, and develop new customer opportunities.

Supports process improvement initiatives, including opportunities for optimizing inventory levels, suppliers, and operational performance, cost control, and profitability, and ultimately customer service.

Builds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing, and Commercial) to work in a collaborative approach for improved customer service.

Communicates with customers regarding their needs, questions, and concerns and helps troubleshoot equipment issues as necessary.

Manages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reports.

Qualifications

1-3 years of experience preferred.

Must live within a 1-hour radius of LaVergne, TN.

High School Diploma, GED, or technical certification in a related field or equivalent experience preferred.

What is Expected of You and Others at This Level

Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments.

In-depth knowledge in a technical or specialty area.

Applies advanced skills to resolve complex problems independently.

May modify process to resolve situations.

Works independently within established procedures; may receive general guidance on new assignments.

May provide general guidance or technical assistance to less experienced team members.

Anticipated Hourly Range

: $17.60 per hour - $25.60 per hour.

Bonus Eligible

: No

Benefits

Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

Medical, dental, and vision coverage.

Paid time off plan.

Health savings account (HSA).

401k savings plan.

Access to wages before pay day with myFlexPay.

Flexible spending accounts (FSAs).

Short- and long-term disability coverage.

Work-Life resources.

Paid parental leave.

Healthy lifestyle programs.

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