Lead Client Relations Specialist

2 weeks ago

Chicago, Illinois, United States Epsilon Full time
Job Overview

Impact on the Business
As a Lead Client Relations Specialist within Epsilon's Travel Division, you will play a pivotal role in overseeing and enhancing a portfolio of significant travel accounts. Your expertise will be essential in utilizing Epsilon's comprehensive data resources to create and showcase innovative marketing strategies that drive revenue and enhance client satisfaction.

Key Responsibilities
In your capacity as a Senior Account Manager for the Travel Sector at Epsilon, your main goal will be to manage and grow a portfolio of current accounts while strategically targeting new clients in the Travel industry.

You will serve as the primary contact for assigned accounts, effectively collaborating with both internal teams and clients to deliver customized marketing solutions. By leveraging Epsilon's extensive data resources, you will craft and present marketing strategies that align with client goals and promote enduring partnerships.

Qualifications

  • Account Management & Development: Oversee existing accounts and pursue new clients within the travel sector. Act as the main liaison for assigned accounts, ensuring effective communication and service delivery.
  • Revenue Enhancement: Foster revenue growth from current accounts and assist in acquiring new clients by developing and presenting impactful marketing solutions using Epsilon's data resources across various channels.
  • Client Engagement: Engage with clients to comprehend their needs, deliver persuasive presentations, and lead the proposal development and negotiation processes.
  • Data & Digital Proficiency: Exhibit proficiency in Epsilon's data resources, digital solutions, and market trends to offer clients advanced marketing strategies.
  • Sales Management: Maintain accurate records, provide reliable sales forecasts, and collaborate with delivery teams to ensure successful project execution.
  • Relationship Management: Build strong relationships with internal and external partners to deliver comprehensive solutions that meet client needs.
  • Lead Generation: Participate in lead generation initiatives and provide insights for continuous improvement of the sales process.

Preferred Qualifications

  • Education: A bachelor's degree is preferred; an MBA is advantageous.
  • Experience: Several years of experience in the data industry, ideally in direct sales to travel accounts.
  • Marketing Technologies: Strong understanding of marketing technologies and the ability to innovate for growth.
  • Technical Skills: Proficiency in MS Office Suite and familiarity with social media platforms.
  • Interpersonal Skills: Exceptional communication, problem-solving, and organizational abilities.
  • Business Development: Proven track record in driving business development strategies and delivering effective presentations.
  • Omni-Channel Sales Strategies: Expertise in omni-channel sales strategies and execution.

About Epsilon
Epsilon is a global leader in advertising and marketing technology, positioned at the heart of Publicis Groupe. Our solutions empower clients to harness their first-party data for effective campaign activation across multiple channels and devices, with a proven ability to demonstrate results. For decades, we have supported marketers from top brands in personalizing experiences for millions through our innovative technology, solutions, and services.

Our Core Values
We are seeking candidates who resonate with our core values and demonstrate them in their daily work:

  • Integrity: We act transparently and with the courage to do what is right.
  • Collaboration: We believe teamwork is essential to unlocking our full potential.
  • Purposeful Innovation: We drive market change with impactful ideas.
  • Inclusivity: We value diverse perspectives and foster a culture of belonging.
  • Accountability: We trust each other to achieve shared goals.

Employee Benefits
As an Epsilon employee, you will enjoy a comprehensive benefits package that prioritizes your well-being and that of your family, including:

  • Flexible Time Off: Generous time-off policies.
  • Health Coverage: Comprehensive health insurance options.
  • Retirement Plans: 401(k) with company contributions.
  • Professional Development: Opportunities for growth and learning.

Epsilon is an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, age, gender, marital status, national origin, disability, religion, sexual orientation, or any other characteristic protected by law.

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