Lead Researcher Researcher

2 days ago


San Francisco, California, United States salesforce Full time

About Salesforce: We're a company that inspires the future of business with AI, Data, and CRM. Our core values drive us to help companies across every industry blaze new trails and connect with customers in a whole new way. We empower our employees to be Trailblazers, driving their performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you've come to the right place.

Job Category: User Experience

Job Details:

Job Summary: We're seeking a Lead Researcher Research to generate customer insights to support product teams across a variety of Salesforce products. The ideal candidate will define the target customers for high-priority product launches, partner with the GTM strategy team to evolve the tools and processes that support all early stages of business, and provide a business operations, sales planning, and analytical lens for the products organization.

Key Responsibilities:

  1. Generate customer insights to support product teams across a variety of Salesforce products.
  2. Define the target customers for high-priority product launches.
  3. Partner with the GTM strategy team to evolve the tools and processes that support all early stages of business.
  4. Provide a business operations, sales planning, and analytical lens for the products organization.
  5. Collaborate with stakeholders to identify and scope research questions.
  6. Evaluate the impact and utility of research questions to maximize the likelihood that the research results will help stakeholders make decisions.
  7. Define the target customers who should participate in the research to ensure the results are valid and generalizable.
  8. Evaluate the ability to reach and recruit the target customers within the timeframe available to ensure deadlines are met.
  9. Organize and conduct user research to generate customer insights, support product teams across a variety of Salesforce products.
  10. Plan research study approach to ensure that all research goals are met by determining which specific questions to answer with which research methods and prompts.
  11. Facilitate live research sessions to gather data.

Requirements:

Education: Bachelor's degree, or foreign equivalent, in Business Administration, Communications, Market Research, Commerce, Management, Industrial Relations, Human Resource Management or closely related quantitative discipline.

Experience: Two (2) years of experience in job offered or in any occupation in a related field.

Skills: Data analysis using excel and google sheets, google forms and other qualitative and quantitative data collection and analysis tools, Slack, Google workspace suite (gmail, doc, slides, sheets), Airtable.

Salary: $204,400.00 - $323,400.00 per annum.

How to Apply: Submit a resume using the apply button on this posting or by email at: onlinejobpostings@salesforce.com at Job# 21-6957. Salesforce is an Equal Opportunity & Affirmative Action Employer.

Accommodations: If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement: At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records. For California-based roles, the base salary hiring range for this position is $204,400 to $323,400. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.



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