Quality Assurance Coordinator

10 hours ago


Aragüés del Puerto, Huesca, United States LUTHERAN SOCIAL SERVICES OF THE NAT Full time
{"Job Title": "Quality Assurance Coordinator", "Job Description": "Job Summary

We are seeking a highly skilled Quality Assurance Coordinator to join our team at Lutheran Social Services of the National Capital Area. The successful candidate will be responsible for ensuring that our Foster Care Services Department is compliant with contracts and meeting expected outcomes.

Key Responsibilities
  • Maintain current knowledge of the URM-VA Foster Care Services Department.
  • Review program contracts and ensure that services provided are in compliance with those contracts.
  • Assist in the development of program assessment tools and support program with continued development of APRICOT.
  • Conduct home visits to ensure clients are provided services mandated by the Virginia Department of Social Services and Office of Refugee Resettlement.
  • Administer surveys to staff, employers, volunteers, and clients to evaluate program effectiveness.
  • Convene focus groups to obtain feedback regarding services.
  • Develop program forms and coordinate translation of the forms.
  • Provide technical support regarding contract guidelines to the Children, Youth, and Family Services Department.
  • Ensure all pre-monitoring requirements are met and ensure recommendations from monitoring reports are implemented in a timely manner.
  • Oversee site quality assurance protocol & spreadsheet and update as needed.
  • Attend all conferences, seminars, and meetings related to program activities.
Qualifications
  • Bachelor's degree (four-year college or technical school) required, in one of the following field(s) of study: social work, social services, or related field.
  • Valid driver's license.
  • Clean driving record.
  • A personal vehicle or access to a vehicle required.
  • Successfully pass background check and drug screen.
  • Physical and TB test required.
  • COVID-19 vaccination mandatory.
Preferred Skills
  • Strong knowledge of the US resettlement program.
  • Bilingual, written and spoken preferred.
  • Ability to assess training needs and deliver tailored responses.
  • Attention to detail and accuracy; strong organizational skills.
  • Knowledge of quality assurance and quality improvement processes.
", "lang_code": "en"}

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