Servicing Operations Director
6 days ago
Stellantis Financial Services US is seeking a highly skilled Servicing Operations Director to join our team. As a key member of our organization, you will be responsible for developing and implementing budgeting and forecasting models, delivering reports on CTQ Servicing processes, and managing vendor relationships.
Key Responsibilities:- Collaborate with Cost Center Executives to develop budgeting and forecasting models for up to nine Cost Centers and provide subsequent analysis and feedback.
- Deliver actionable and insightful reports on CTQ Servicing processes and key performance indicators.
- Assist in managing key vendor relationships, focusing on evaluating vendor performance through various strategies such as service level agreements, operational audits, and surveys to ensure continuous improvement.
- Work with cross-functional teams on various project and product initiatives.
- Lead the Servicing Organization in process redesigns aimed at improving turnaround times, reducing error rates, enhancing financial results, and ensuring compliance with policies and regulations.
- Offer a comprehensive view of how servicing processes and internal system configurations affect customer experience and financial outcomes.
- Help develop a roadmap for each business unit from both business and technical perspectives, including integrated KPIs.
- Develop a comprehensive understanding of all Servicing Departments (Retail and Lease), including their use of existing technology, management practices, hiring strategies, and interdependencies.
- Work with appropriate functions to improve JD Power Customer Satisfaction surveys.
- Prepare and present decks to various internal and external stakeholders.
- 5+ years of experience in instalment lending with a focus on Servicing.
- 5+ years of experience in a leadership role.
- Demonstrated track record of success in managing process improvement and process redesign.
- Excellent and proven advanced Excel skills.
- Experience creating and implementing OpEx budget models.
- Strong analytical and problem-solving skills, with the ability to analyze data and identify trends to drive process improvement.
- Excellent interpersonal and communication skills, with the ability to build strong relationships with stakeholders and team members at all levels of the organization.
- Strong financial acumen.
- Ability to work independently, manage multiple priorities, and adapt to changing priorities in a fast-paced, dynamic environment.
We are currently seeking candidates in the following locations:
Atlanta, GA
Houston, TX
Dallas, TX
Stellantis Financial Services US is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.
-
Houston, Texas, United States Navita Health Full timeNavita Health - Executive Director Position OverviewNavita Health is committed to delivering exceptional mental health services in a supportive and upscale atmosphere. We are in search of an Executive Director to oversee our inpatient and residential care operations.Position Title: Executive DirectorLocation: Houston (Magnolia), TXEmployment Type:...
-
Houston, Texas, United States Navita Health Full timeNavita Health - Executive Director Position OverviewNavita Health is committed to delivering exceptional mental health services in a supportive and elegant setting. We are in search of an Executive Director to oversee our inpatient and residential care facility.Position Title: Executive DirectorLocation: Houston (Magnolia), TXEmployment Type: Full-TimeRole...
-
Director of Operations
1 week ago
Houston, Texas, United States Velociti Full timeJob Title: Director of OperationsVelociti is seeking a highly skilled and experienced Director of Operations to lead our Texas Region. As a key member of our leadership team, you will be responsible for driving sales growth, improving operational efficiency, and ensuring exceptional customer service.Key Responsibilities:Develop and execute sales strategies...
-
Operations Director
4 weeks ago
Houston, Texas, United States Orion Talent Full timeJob DescriptionJob Title: Operations DirectorJob Summary:We are seeking an experienced Operations Director to lead our operations team and drive business growth. The ideal candidate will have a proven track record of implementing strategic initiatives and driving measurable operational excellence.Key Responsibilities:Strategic Planning: Collaborate with...
-
Operational Director
4 weeks ago
Houston, Texas, United States Orion Marine Group Full timeJob Description**Job Title:** Operational Director**Company:** Orion Marine Group**Job Summary:We are seeking an experienced Operational Director to join our team. The successful candidate will be responsible for coordinating, managing, and monitoring the workings of various departments within the organization.Key Responsibilities:Financial Management:...
-
Director of Services
3 weeks ago
Houston, Texas, United States Marriott Vacation Club Waikiki Full time{"Job Title": "Director of Services", "Job Summary": "We are seeking a highly skilled and experienced Director of Services to lead our Housekeeping Department at Marriott Vacation Club Waikiki. As a key member of our team, you will be responsible for managing the day-to-day operations of the department, ensuring exceptional customer service, and driving...
-
Director of Surgical Operations
4 weeks ago
Houston, Texas, United States Mcare Agency LLC Full timeJob Summary:The role of Director of Surgical Services leads the perioperative team by focusing on safe patient care while effectively managing operations. The Director Surgical Services has 24/7 responsibility for their departments.Key Responsibilities:Accurately identify real/potential problems affecting the service and implement solutions with follow...
-
Director of Operations
2 weeks ago
Houston, Texas, United States Pritchard Industries Full timeJob Title: Director of OperationsPritchard Industries, a leading National Facilities Service Company, is seeking an experienced and dynamic Director of Operations to join our team. This is a unique opportunity to lead commercial cleaning operations and ensure that service commitments to local clients are fully met.The successful candidate will be responsible...
-
Operations and Engineering Director
4 weeks ago
Houston, Texas, United States Aramco Gulf Operations Full timeAbout the RoleAramco Gulf Operations (AGOC) is a leading player in the global energy sector, leveraging cutting-edge technology and strategic partnerships to maximize energy production. We are committed to operational excellence, sustainability, and delivering reliable energy that drives economic growth regionally and globally.As a Senior Project Manager,...
-
Operations Director
1 week ago
Houston, Texas, United States Eddyfi Technologies Full timeJob Title: Operations DirectorAt Eddyfi Technologies, we are seeking an experienced Operations Director to lead our United States business and drive operational excellence. As a key member of our leadership team, you will be responsible for delivering best-in-class ILI services to our customers, supporting the growth and development of our business, and...
-
Director of Operations
1 week ago
Houston, Texas, United States Reddy Ice Full timeJob Title: Director, OperationsReddy Ice is seeking a highly skilled and experienced Director, Operations to lead our manufacturing and distribution operations in the Houston area.Job Summary:The Director, Operations will be responsible for overseeing the overall business results of multiple manufacturing, distribution center, ISB, and Refurb Center...
-
Executive Director of Food Service Operations
4 weeks ago
Houston, Texas, United States Compass Group Careers Full timeJob SummaryWe are seeking a highly skilled and experienced Executive Director of Food Service Operations to join our team at Compass Group Careers. As a key member of our company management team, you will be responsible for the overall operation and cost-effective management of multiple dining service departments in more than one facility in a given...
-
Executive Director of Food Service Operations
4 weeks ago
Houston, Texas, United States Compass Group, North America Full timeAbout Compass Group, North AmericaWe are a leading foodservice and support services company, known for our great people, great service, and great results. Our company has over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states.Job SummaryWe are seeking a highly skilled...
-
Hospital Director of Operations
7 days ago
Houston, Texas, United States Ethos Veterinary Health Full timeJob Title: Hospital Director of OperationsWe are seeking a highly skilled and experienced Hospital Director of Operations to join our team at Ethos Veterinary Health. As a key member of our leadership team, you will be responsible for the overall management and operation of our veterinary hospital, ensuring the delivery of high-quality patient care and...
-
Operations Director
4 weeks ago
Houston, Texas, United States Toca Madera Full timeAbout Toca MaderaToca Madera is a leading restaurant company that redefines the dining experience by combining traditional Mexican cuisine with modern flavors and locally-sourced ingredients. Our mission is to provide an unparalleled sensory experience for our guests, with a focus on exceptional service, innovative menu offerings, and a unique atmosphere.Job...
-
Director of Surgical Operations
2 days ago
Houston, Texas, United States Mcare Agency LLC Full timeJob SummaryThe Director of Surgical Services is a key leadership position responsible for overseeing the perioperative team and ensuring safe patient care while effectively managing operations. This role requires a strong focus on quality, safety, and customer satisfaction.Key ResponsibilitiesLead the perioperative team to achieve high-quality patient care...
-
Regional Director of Operations
4 days ago
Houston, Texas, United States Empowered Staffing Full timeJob Title: Regional Director of OperationsEmpowered Staffing is seeking a seasoned professional to fill the role of Regional Director of Operations. This key position will oversee the operational and clinical aspects of our skilled nursing facilities across Texas, ensuring seamless execution and exceptional patient care.Key Responsibilities:Provide strategic...
-
Director of Surgical Services
2 weeks ago
Houston, Texas, United States i4 Search Group Healthcare Full timeJob Title: Director of Surgical ServicesAt i4 Search Group Healthcare, we are seeking a highly skilled and experienced Director of Surgical Services to lead our perioperative team. The successful candidate will be responsible for ensuring safe patient care while effectively managing operations.Key Responsibilities:Lead the perioperative team to deliver...
-
Regional Director of Operations
4 days ago
Houston, Texas, United States Empowered Staffing Full timeJob Title: Regional Director of OperationsEmpowered Staffing is seeking a seasoned professional to fill the role of Regional Director of Operations. This position will be responsible for providing leadership and management to facility Administrators, ensuring efficient operational and clinical controls across all locations.Key Responsibilities:Provide...
-
Director of Environmental Services
2 weeks ago
Houston, Texas, United States Compass Group Careers Full timeJob SummaryDirector of Environmental ServicesCrothall Healthcare is seeking a highly skilled and experienced Director of Environmental Services to join our team. As a key member of our facilities management team, you will be responsible for directing and overseeing the operational needs of the Housekeeping Department.Key Responsibilities:Develop and...