Customer Service and Support Specialist

3 days ago


Irvine, California, United States Western Growers Family of Companies Full time
About Us

Western Growers Family of Companies is a leading provider of innovative solutions for the produce industry. We are committed to delivering exceptional service to our customers and partners, and we are seeking like-minded individuals to join our team.

As a Bilingual CCPU Customer Service Representative, you will play a critical role in supporting our customers and helping them navigate the complexities of health benefits administration. You will work closely with our senior supervisor and other team members to ensure that all customer needs are met and that our services are delivered to the highest standard.

If you have a passion for delivering exceptional customer service and are proficient in both English and Spanish, we encourage you to apply. We offer a competitive salary package, including a base salary of $38,625.60 - $48,750, as well as opportunities for professional growth and development.

Responsibilities

Your primary responsibilities as a Bilingual CCPU Customer Service Representative will include:

  • Providing consultative support to customers via phone and email
  • Resolving customer complaints and concerns in a professional and timely manner
  • Maintaining accurate records of customer interactions and resolutions
  • Collaborating with internal teams to resolve complex issues

You will also be responsible for:

  • Fostering and building good working relationships with providers, agents, certified enrollment counselors, and federal and state agency contacts
  • Responding to customer questions telephonically or in writing regarding insurance benefits, provider contracts, eligibility, and claims confidentially, professionally, and ethically
  • Researching and resolving aged customer service open calls within company standards
  • Developing and maintaining positive customer relations and coordinating with various departments to ensure customer requests and questions are handled appropriately and promptly

We value diversity and inclusion in the workplace, and we welcome applications from candidates from diverse backgrounds.



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