Customer Service Representative

4 days ago


Irvine, California, United States Western Alliance Bank Full time
Job Overview
AmeriHome Mortgage is seeking an experienced Mortgage Product Specialist to join our team. This role involves handling customer inquiries about our products, performing lead qualification, and delivering exceptional customer service. As a Mortgage Product Specialist, you will be responsible for generating interest in our mortgage products, communicating effectively with clients, and working well in a team environment.

What You'll Do
- Handle a high volume of inbound and outbound phone calls while maintaining professionalism and customer satisfaction
- Perform lead qualification and follow scripted presentations
- Contact prospective clients to generate interest in our mortgage products
- Communicate effectively over the phone, escalating customer complaints and concerns as needed
- Multi-task by speaking and entering client data into our CRM system

Requirements
- 2+ years of relevant inside sales experience preferred
- College education preferred
- High School diploma or GED required
- Ability to meet production goals in a deadline-driven environment
- Excellent communication skills
- Flexible schedule with ability to work various shifts

Compensation
The hourly range for this position is $22.00 - $24.39. Salary amount is determined by specific job location.

Benefits
We offer competitive salaries, ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, employee volunteer program, and wellness program.

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