Phone Support Specialist

3 days ago


Irvine, California, United States Western Alliance Bank Full time
About the Opportunity

We are looking for a skilled Phone Support Specialist to join our team at Western Alliance Bank. In this role, you will be responsible for providing exceptional customer service and support to our clients via phone.

Key Responsibilities
  • Handle customer inquiries and resolve issues in a timely and professional manner.
  • Communicate effectively with customers to understand their needs and provide solutions.
  • Maintain accurate records and data entry in our CRM system.
Requirements

To succeed in this role, you will need:

  • A minimum of 2 years of relevant customer service experience.
  • Strong communication and problem-solving skills.
  • The ability to work well in a team environment.
Compensation and Benefits

We offer a competitive hourly salary range of $22-$24.39, depending on location, as well as a comprehensive benefits package that includes medical and dental insurance, time off, and a great 401(k) matching program.


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