Client Relationship Coordinator
2 weeks ago
Are you eager to join a dedicated team that prioritizes exceptional support for our clients?
Do you have a strong commitment to customer satisfaction and a passion for service excellence?
About Our Team
Our Academic & Government division is focused on empowering communities to enhance knowledge for a better future by facilitating the establishment, discovery, and advancement of information.
We achieve this by transforming scientific breakthroughs into peer-reviewed knowledge, curating the most extensive collection of information, enabling users to extract insights from content, and evaluating the quality and impact of research—turning insights into actionable outcomes.
About the RoleIn this position, you will ensure process excellence and maintain data integrity in contract order management. Collaborating closely with the Sales team and clients, you will prepare subscription agreements for both new and renewal business related to our electronic products, adhering to established objectives. Your primary focus will be to achieve high levels of customer satisfaction while managing both internal and external relationships and consistently meeting targets. You will also ensure compliance with SOX and RELX's business model.
Key Responsibilities
- Process and finalize new sales and renewals in CRM (Salesforce) for the assigned sales team, in alignment with targets.
- Maintain data accuracy at or above 99.5% for agreement details in CRM.
- Secure approvals from all relevant stakeholders for any non-standard CRM agreements.
- Analyze usage reports and customer data to identify upselling opportunities for other electronic products when applicable.
- Oversee contract execution and serve as the main point of contact for all correspondence and agreements from the customer, coordinating all necessary internal resources for contract execution.
- Communicate with clients regarding their license agreements, product specifics, quotes, and more.
- Act as a central liaison for clients, taking ownership of customer issues and collaborating with internal stakeholders (Legal, Finance, Business Development, Operations) to ensure prompt resolution.
- Regularly liaise with the Operations department to guarantee a seamless transition of invoicing and entitlement activities.
- Collaborate with legal teams, clients, and account managers to draft license agreements, ensuring compliance with standard templates and legal guidelines. Proofread legal documents for clarity, consistency, logical flow, grammar, typographical errors, cross-references, and adherence to document formats.
- Create license documents and amendments, including drafting contracts from standard templates and legal toolkits, incorporating legal clauses, and drafting contractual provisions as guided by Legal.
Requirements
- Proficient in processing and completing new sales and renewals using CRM tools, ensuring alignment with assigned sales team objectives.
- Experience in Contract Execution Management, overseeing the execution of contracts and coordinating all customer correspondence and agreements while aligning internal resources for successful contract execution.
- Ability to maintain data quality in CRM at or above 99.5%, with a focus on accurate and current agreement details.
- Proven experience in effective communication with clients regarding license agreements, product specifics, quotes, etc., serving as the primary contact for customer issues.
- Skilled in collaborating with internal stakeholders (Legal, Finance, Business Development, Operations) to resolve customer issues efficiently, ensuring smooth transitions of invoicing and entitlement activities with the Operations department.
- Experience working with legal teams, clients, and account managers to prepare license agreements, ensuring adherence to standard templates and legal guidelines.
- Competent in obtaining approvals from all stakeholders for any non-standard CRM agreements, demonstrating attention to detail and compliance with approval processes.
Work in a Way That Works for You
We promote a healthy work/life balance throughout the organization. We offer attractive working conditions for our employees.
With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we support you in meeting your immediate responsibilities and long-term goals.
Working for YouWe recognize that your wellbeing and happiness are essential for a successful career.
Here are some of the benefits we are pleased to offer:
Health Benefits:
Comprehensive, multi-carrier program for medical, dental, and vision coverage.
Retirement Benefits: 401(k) with matching contributions and an Employee Share Purchase Plan.
Wellbeing:
Wellness platform with incentives, Headspace app subscription, Employee Assistance, and Time-off Programs.
Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity coverage.
Family Benefits, including bonding and family care leaves, adoption, and surrogacy benefits.
Health Savings, Health Care, Dependent Care, and Commuter Spending Accounts.
Up to two days of paid leave each to participate in Employee Resource Groups and volunteer with your charity of choice.
About the Business
As a global leader in information and analytics, we assist researchers and healthcare professionals in advancing science and improving health outcomes for the benefit of society.
Building on our publishing legacy, we integrate quality information and extensive data sets with analytics to support visionary science and research, health education, and interactive learning, as well as exceptional healthcare and clinical practice.
At RELX, your contributions help address the world's grand challenges and foster a more sustainable future. We leverage innovative technologies to support science and healthcare in partnership for a better world.Equal Opportunity Employer
RELX is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process.
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