Healthcare Practice Supervisor

2 weeks ago

San Antonio, Texas, United States EmploYou, LLC Full time
Job Overview

The Practice Manager plays a pivotal role in leading and developing staff to ensure seamless coordination and integration of care across various departments, including Patient Services, Therapy, and Clinical divisions within EmploYou, LLC.


Essential Qualifications
  • Master's Degree in Healthcare Administration or related field.
  • Bachelor's Degree in Business or Healthcare Administration, accompanied by 5 years of relevant experience in a medical office may substitute for a Master's Degree.
  • Proficiency in MS Office Suite.
  • Familiarity with electronic health record systems.
  • Preferred experience with the physician credentialing process.
  • Bilingual proficiency in English and Spanish.
  • Possession of a valid Texas Driver License.

Key Responsibilities
  • Oversee optimal center performance through effective management and communication with all team members.
  • Lead, manage, and support Patient Services supervisors and team members.
  • Ensure accountability and oversight of the complete revenue cycle, including authorizations, billing, claims, aging accounts, and accounts receivable.
  • Maintain accurate internal and external medical records along with patient account information.
  • Supervise insurance credentialing requirements for all team members, ensuring accuracy and compliance with all payors.
  • Promote the organizational culture of EmploYou, LLC among families and team members.
  • Oversee the billing team in various tasks, including account management, communication with insurance providers, collections, cash posting, contract analysis, and billing.
  • Compile and prepare status reports on accounts receivable, aging accounts, unapplied credits, open encounters, cancellations, and scheduling to analyze trends.
  • Monitor gross charges to assess the need for annual fee updates, reporting to the COO.
  • Review monthly volume for charge and collections postings to ensure the outsourced billing company effectively manages patient encounters.
  • Manage staff performance through regular feedback and performance evaluations.
  • Conduct quality and satisfaction surveys for patients.
  • Coordinate coverage within the Patient Services department.
  • Participate in meetings and maintain effective communication across all areas of EmploYou, LLC.
  • Address any complaints and suggestions from families.
  • Provide direct supervision and training to Patient Services supervisors and team members to foster teamwork and leadership skills.
  • Adhere to HIPAA, HITRUST, and EmploYou, LLC compliance standards.
  • Maintain provider credentialing and adjust scheduling based on credential status.
  • Track and ensure timely renewal of provider licenses.
  • Perform additional duties and special projects as assigned.

This description outlines the primary duties and responsibilities of the role. It should not be interpreted as an exhaustive list of all miscellaneous or incidental tasks that may be required on a day-to-day basis.

The selected candidate will be required to undergo a criminal background check, education verification, and drug testing.


Equal Employment Opportunity Employer M/F/D/V

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