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The Practice Manager is a pivotal leadership role responsible for fostering a cohesive environment among staff to guarantee the seamless delivery of care across various departments, including Patient Services, Therapy, and Clinical sectors within EmploYou, LLC.
Essential Qualifications
- Master's Degree in Healthcare Administration.
- Bachelor's Degree in Business, Healthcare Administration, or a related field with a minimum of 5 years of experience in a medical office, in lieu of a Master's Degree.
- Proficiency in MS Office Suite.
- Familiarity with electronic health record systems.
- Preferred experience with the physician credentialing process.
- Bilingual proficiency in English and Spanish.
- Valid Texas Driver License.
Key Responsibilities
- Ensure the center operates at peak performance through effective management and communication with all team members.
- Lead, manage, and provide support to Patient Services supervisors and team members.
- Oversee the complete revenue cycle, including authorizations, billing, claims, aging accounts, and accounts receivable.
- Maintain accurate medical records and patient account information.
- Supervise the credentialing team to ensure compliance with insurance requirements and maintain accurate CAQH accounts.
- Promote the organizational culture of EmploYou, LLC among families and team members.
- Guide the billing team in tasks such as account management, communication with insurers, collections, cash posting, contract analysis, and billing.
- Compile and prepare various reports to analyze trends in accounts receivable, aging accounts, unapplied credits, and scheduling.
- Monitor gross charges to assess the need for annual fee updates and report findings to the COO.
- Track monthly charge and collections postings to ensure the outsourced billing company effectively manages patient encounters.
- Manage staff performance through regular feedback and performance evaluations.
- Conduct quality and satisfaction surveys for patients and follow up on results.
- Coordinate coverage within the Patient Services department.
- Engage in meetings and maintain effective communication across all areas of EmploYou, LLC.
- Address family complaints and suggestions with professionalism.
- Provide direct supervision and training to Patient Services supervisors and team members to enhance teamwork and leadership skills.
- Adhere to HIPAA, HITRUST, and EmploYou, LLC compliance programs.
- Manage facility provider credentialing and adjust scheduling based on credential status.
- Track and ensure timely renewal of provider licenses.
- Perform additional duties and special projects as assigned.
The above description outlines the primary duties and responsibilities associated with this position. It should not be interpreted as an exhaustive list of all tasks that may be required on a day-to-day basis.
The selected candidate will be required to undergo a criminal background check, education verification, and drug testing.
Equal Employment Opportunity Employer M/F/D/V
