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Healthcare Operations Supervisor

2 months ago


San Antonio, Texas, United States UnitedHealth Group Inc. Full time
Job Summary

We are seeking a highly skilled and experienced Healthcare Operations Supervisor to join our team at UnitedHealth Group Inc. This role will be responsible for overseeing the Utilization Management process, ensuring compliance with regulatory requirements, and driving process improvements to enhance the quality of care.

Key Responsibilities
  • Leadership and Supervision: Provide guidance and direction to the Utilization Management team, ensuring they have the necessary resources and support to perform their duties effectively.
  • Process Improvement: Analyze and identify areas for improvement in the Utilization Management process, implementing changes to enhance efficiency, quality, and compliance.
  • Compliance and Regulatory: Ensure that all Utilization Management activities are in compliance with regulatory requirements, including government-mandated regulations and contractual agreements.
  • Team Performance Management: Monitor and evaluate team performance, providing feedback and coaching to improve individual and team performance.
  • Communication and Collaboration: Foster effective communication and collaboration with internal stakeholders, including physicians, clinicians, and other healthcare professionals.
  • Reporting and Analytics: Develop and maintain reports and analytics to track key performance indicators, identifying trends and areas for improvement.
Requirements
  • Education: Bachelor of Science in Nursing (BSN) or equivalent experience.
  • Experience: 5+ years of healthcare experience, including experience in a managed care setting, hospital setting, and/or physician practice setting.
  • Skills: Solid experience with MS Office, including Word, Excel, and Outlook, with proficient ability to navigate in a Windows environment.
  • Leadership and Management: Proven leadership and management skills, with experience in supervising and directing teams.
Preferred Qualifications
  • Advanced Education: Master's degree in Nursing or related field.
  • Specialized Skills: Data mining, analytical, and reporting skills, with ability to review and interpret data to make recommendations to leadership.

UnitedHealth Group Inc. is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.