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Leisure and Social Events Sales Manager

2 months ago

Charlottesville, Virginia, United States The Boar's Head Resort Full time
Job Title: Leisure and Social Events Sales Manager

The Leisure and Social Events Sales Manager is a key role at The Boar's Head Resort, responsible for generating leads and driving sales for our luxury events and leisure activities.

Key Responsibilities:
  • Work with the Director of Sales and Marketing to increase leads for high-end weddings, corporate retreats, incentive events, reunions, and social groups.
  • Develop relationships with third-party planners who create bespoke or epicurean events that would buy out the Birdwood Mansion and host on-site large-scale catering events.
  • Call on agencies or corporations to develop leisure and corporate travel.
  • Handle all proposals and contracting for groups interested in the Mansion or the Resort.
  • Review daily business status, schedules, priority assignments, bookings, and all information pertinent to the department's operation.
  • Organize traces for follow-up, including compiling, analyzing, and in-putting tracking data of long-term and new business relationships.
  • Monitor and handle all calls promptly, actively solicit, and book business following resort standards.
  • Travel to major cities and meet with third-party planners and potential clients.
  • Participate in problem resolution with other departments regarding space conflicts.
  • Maintain consistent verbal and written communication with clients.
  • Meet with clients to determine their requirements for lodging, meeting space, food and beverage, and other resort offerings.
  • Participate in weekly sales meetings.
  • Maintain strong computer skills, including Microsoft Office, Delphi, and V1 Hotel Management systems.
  • Know competitors, rates, and what it will take to obtain business.
  • Maintain a reputation as an accomplished team player that others seek out for assistance.
  • Possess a positive attitude, desire to succeed, and a polished appearance representative of a luxury upscale resort.
  • Act as a liaison between the resort and clients to build rapport and capture future business.
  • Block meeting space and guest rooms in Delphi. Manage room blocks.
  • Work collaboratively with peers to ensure sound business strategies are met.
  • Contribute to overall resort team effort by completing additional duties as assigned.
Qualifications:
  • Significant third-party relationships and contacts that have a focus on weddings and incentive events.
  • Relationships and experience with the American Association of Certified Wedding Planners and Wedding Industry Professional Association.
  • Resort sales and wedding servicing experience.
  • Excellent interpersonal skills and proven ability to act as a liaison between customers and all operating departments.
  • Strong organizational skills and ability to multi-task.
  • Good computer skills and proficiency with Delphi, Excel, and Word are a plus.
  • Demonstrate ability to communicate effectively orally and in writing.
  • Demonstrate ability to plan and organize projects, meetings, and events.
  • Good problem-solving skills and ability to use independent judgment as needed to meet client and guest requests.
  • Knowledge of food and beverage, meeting room set-ups, audio-visual equipment, and other elements common to meeting room requirements is a plus.

Ability to work flexible hours, including some evenings and weekends. Ability to react and resolve challenges quickly and in a professional manner. Ability to anticipate the customer's needs prior to service delivery and maximize productivity and efficiency in the workplace. Analytical and quantitative skills for contract analysis.