Restaurant Operations Manager
13 hours ago
Akash Management, LLC, doing business as Wingstop, is a leading restaurant company that prioritizes excellence in every aspect of its operations. Our commitment to winning is evident in our relentless pursuit of excellence, innovation, and customer satisfaction.
This job posting provides an overview of the responsibilities and expectations of a Shift Leader in our restaurant. While it's not an exhaustive list, it gives you an idea of what it takes to excel in this role.
Key Responsibilities:Lead by example, providing exceptional customer service and ensuring a high-quality product experience.
Establish a positive and productive work environment, fostering open communication and trust among team members.
Effectively plan and execute daily operational routines, ensuring seamless execution and minimizing controllable costs.
Supervise and perform closing and/or opening duties as directed by the Restaurant Management Team.
Support the goals, decisions, and directives of Restaurant Management, promoting a culture of excellence and customer satisfaction.
Adhere to POS comp procedures and cash handling protocols, ensuring accuracy and integrity.
Resolve guest complaints and issues in a timely and efficient manner, involving management as needed.
Delegate tasks and responsibilities to team members, setting high standards and driving results.
Must be at least 18 years old.
High school diploma or equivalent required.
Ability to lift and/or move up to 40 lbs comfortably.
Capable of standing for extended periods, bending, and stooping.
Comfortable working in walk-in coolers and freezers.
Excellent vision, including distance, close, color, depth, and peripheral vision.
Ability to operate a computer and/or cash register.
Willingness to work in a fast-paced environment, handle cleaning products, and cross-train on various positions.
Job Type: Full-time or Part-time with flexible scheduling.
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