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Restaurant Operations Manager

2 months ago

Thousand Oaks, California, United States 8160 Pieology Full time
Job Overview

Pieology is a dynamic restaurant company that prides itself on delivering exceptional guest experiences. We are seeking a highly skilled and motivated Assistant Manager to join our team.

The Assistant Manager will play a critical role in supporting the General Manager in maximizing sales and profits, while minimizing controllable costs. This individual will be responsible for directing and supervising work shift activities, making sound business decisions, and ensuring guests receive service beyond their expectations.

Key Responsibilities
  • Provide a quality product and guest service experience that delivers total guest satisfaction.
  • Establish an environment of trust and open communication, ensuring honest and direct dialogue throughout the organization.
  • Effectively plan, organize, and implement daily operational routines and activities, completing all required administrative duties and daily paperwork.
  • Supervise and perform closing and/or opening duties, as directed by the General Manager.
  • Support the goals, decisions, and directives of the General Manager.
  • Follow all POS comp procedures and cash handling procedures.
  • Resolve guest questions, complaints, and problems in a timely and efficient manner, with management involvement.
  • Delegate shift responsibilities to employees and ensure proper completion of assigned tasks and checklists.
Requirements
  • Must be 18 years of age.
  • Must have a high school diploma or equivalent.
  • Must be able to work flexible hours necessary to operate the unit effectively.
  • Must be able to work the days and hours designated (scheduled) by the General Manager and/or District Manager.
  • Must be able to maintain good attendance throughout the year.
  • Must have the ability to lift and/or move up to 75 lbs. comfortably.
  • Able to stand for long periods of time, bend, and stoop.
  • Comfortable working occasionally in walk-in coolers and freezers.
  • Vision abilities to include distance, close, color, depth, peripheral as well as the ability to adjust focus.
  • Ability to operate a computer and/or cash register.
  • Must be able to work around heat and work in close quarters with others as well as handle various cleaning products.
  • Willing to cross-train on various positions within the restaurant.

Job Type: Full-time with flexible scheduling, weekends and holidays as needed.