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Part Time Floor Leader

2 months ago

Monterey, California, United States Lush Handmade Cosmetics Full time
Job Description

Job Title: Part Time Floor Leader

Job Summary:

We are seeking a highly motivated and experienced Part Time Floor Leader to join our team at Lush Handmade Cosmetics. As a Part Time Floor Leader, you will play a vital role in supporting the Store Management Team across all areas of the business, including driving sales, opening and closing the store, analyzing sales results, and leading training sessions.

Key Responsibilities:

  • Sales and Customer Experience:
    • Drive sales by utilizing the StoreForce dashboard results to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals.
    • Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations, observing and listening to consultations, collaborating with your team, and striving to exceed daily sales goals.
    • Build the brand by educating customers on Lush brand values, and articulating our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging in the shop and through community engagement, hosting store parties, and other traffic-driving initiatives.
    • Product Passion: increase the depth of your product knowledge through constant learning and consistently make informed product recommendations for every need.
  • Team Involvement:
    • Develop and coach Sales Ambassadors and peers on effective sales techniques and product knowledge to improve their performance, support the growth of your team, and to increase sales.
    • Encourage open communication and actively listen to team members' perspectives related to diversity, equity, inclusion, and belonging (DEIB).
    • Foster a sense of belonging by promoting teamwork, encouraging collaboration, and recognizing and valuing each employee's unique contributions.
  • Operational Excellence:
    • Manage cash handling, including customer transactions, opening and closing the register, reconciling cash drawers, preparing nightly deposits, and securing the store at the end of each day.
    • Lead by example in terms of attendance and punctuality, and encourage the same from all employees.
    • Maintain a clean, organized, and visually appealing store to enhance the customer's shopping experience and drive sales.
    • Train your team on inventory best practices and fresh standards, and support management with inventory tasks.
    • Support your management team to keep your store compliant and ensure your staff are practicing company standards for opening and closing, product integrity, respectful workplace, and health and safety.

Qualifications:

  • Minimum 1 year of experience in customer service and sales, cash handling and opening/closing procedures, supervisory experience involving coaching, feedback, and training, problem-solving issues related to customer service in day-to-day operations, a fast-paced team environment, knowledge and passion for skincare, natural beauty, and ethical business, and a flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
  • Preferred experience with consultation-based customer service models, analyzing sales metrics, working in skincare or cosmetics, cross-cultural collaboration and DEIB or social justice training, and fluency in Spanish, French, or other languages.