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Customer Service Operations Leader
2 months ago
Lead, Inspire, and Drive Success: Call Center Manager Wanted
Are you ready to elevate your career with a team of industry pioneers? Our organization is dedicated to transforming residential and commercial services, and we need your leadership to guide us toward our ambitious objectives.
A successful Call Center Manager is pivotal in surpassing booking and sales targets through effective team leadership and a commitment to customer satisfaction. You will enhance scheduling processes, empower your team to provide outstanding service, and leverage data-driven insights to fulfill organizational goals.
What We Offer:
- Competitive pay ranging from $25 to $32 per hour
- Comprehensive medical, dental, and vision coverage at no cost to employees
- Engaging company events
- Recognition on birthdays along with an additional day of paid time off
- 401K retirement plan
- Life insurance coverage
- Paid holidays
- Generous paid time off
- A vibrant company culture
- Ongoing training opportunities
- Numerous avenues for career advancement
- Consistent Monday to Friday work schedule
Key Responsibilities of the Call Center Manager:
- Design and execute inbound/outbound call strategies to enhance appointments and revenue.
- Train and mentor staff on effective call handling and conversion strategies.
- Assign the most suitable technicians to each job to maximize efficiency and customer satisfaction.
- Develop and refine engaging call scripts that drive results.
- Motivate potential customers and encourage them to share their positive experiences.
- Conduct regular training sessions to improve booking and dispatch operations.
- Become well-versed in customer needs and customize your approach for optimal engagement.
- Review call recordings, provide constructive feedback, and assist staff in enhancing their performance.
- Implement company policies to address customer complaints promptly and positively.
- Create a cost-effective and measurable training and coaching framework for your team.
- Demonstrate to employees how their individual contributions impact the overall success of the company.
- Coach employees on effective communication techniques that foster empathy and build trust.
- Regularly present clear and concise reports on team performance and key metrics to senior management.
- Ensure adequate staffing levels to meet business demands and seasonal fluctuations.
Qualifications for the Call Center Manager:
- Demonstrated success in customer service management, showcasing effective leadership and team development skills.
- Patient and diplomatic leadership style, skilled in conflict resolution and fostering empathy.
- Inspirational leader, capable of motivating and guiding others to achieve organizational goals.
- Proficient in Microsoft Office suite, ensuring smooth handling of administrative tasks.
- Highly organized with exceptional attention to detail and follow-through.
- Excellent verbal and written communication skills, facilitating clear and effective interactions.
- Confident presenter with strong public speaking capabilities.
- Adaptable and thrives in a fast-paced, results-oriented environment.
We are committed to working with the best talent, so if you meet these qualifications, we encourage you to consider this opportunity. Our growth potential is significant, and we invest heavily in our most valuable asset: our people. Our support and continuous professional development exceed industry standards.
All qualified candidates will receive consideration for employment without regard to race, gender, veteran status, disability, or other protected categories. We are an equal opportunity employer. Pre-employment background checks and drug tests are required for consideration.
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