Club Operations Manager
4 weeks ago
Overview
The Club Manager is a key leadership position at BJ's Wholesale Club, responsible for leading the operations and profitability of a club. This role requires a strong drive for results, excellent communication skills, and the ability to lead and motivate a large team.
Key Responsibilities
- Lead the team by managing with vision and purpose, clearly communicating and giving direction, and validating results.
- Create a club culture where team members feel challenged, know how to be successful, are encouraged to do their best, and are recognized for their accomplishments.
- Manage talent and build a strong bench by encouraging team member growth and development, holding team members accountable, having difficult conversations, and providing honest and actionable feedback.
- Learns quickly and adapts to change, effectively communicates to team members to enable them to do their jobs effectively, and exhibits strong decision-making capabilities that align with the Company's strategic priorities and support the achievement of club operational goals and objectives.
- Maintains awareness of local competition and current trends in the retail marketplace, controls operating costs and establishes operational efficiencies, and implements new concepts to maximize profitability.
- Embraces the Company's core values and ensures team members do the same, creates a great shopping experience for members that is dedicated to exceeding member expectations, and meets planned profit objectives through effective techniques, technological improvements, and productivity enhancements.
Requirements
- 4+ years of experience as a retail store, supermarket, or warehouse operations manager required.
- A strong drive for results and solid work ethic is required. Must be honest, straight-forward, and committed to providing high levels of service to members.
- Excellent communication skills required. Must be able to lead and motivate a large team.
- Solid understanding of profit & loss statements, shrink control, staff development, merchandising, customer service, problem solving, and conflict resolution required.
- High school diploma and/or college degree preferred.
- Demonstrated leadership capabilities, including managing/supervising cross-functional teams, training team members, and driving and communicating results.
- Open shift availability required.
- At least 18 years of age.
Environmental Job Conditions
Most of the time is spent moving about frequently on hard surfaces. There may be a need to occasionally position oneself to examine or scan merchandise, which may also require bending, pulling, reaching, climbing, and/or stooping. Frequently requires lifting objects up to 30 pounds. May require lifting and moving heavy and/or awkward objects in excess of 30 pounds with assistance.
Located in a comfortable indoor area with frequent exposure to temperature extremes and loud noises. There may be occasional exposure to cleaning agents.
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