Branch Operations Manager

4 weeks ago


Schenectady, New York, United States Capital OTB Full time

Capital OTB is seeking a Branch Operations Manager to oversee the daily activities of our branch facilities. This role involves supervising branch operations, performing daily reconciliations, and maintaining a cash drawer. The ideal candidate will have excellent customer service skills and be able to work independently. Additionally, they will be responsible for educating customers on how to wager at self-service terminals and providing outstanding customer service and racing entertainment to our patrons.

Responsibilities:

  • Supervise branch facilities and operations
  • Perform daily reconciliation of branch activity
  • Maintain and balance a cash drawer
  • Sell or cash lottery tickets in accordance with policies and procedures
  • Educate customers on how to wager at self-service terminals
  • Daily bank deposits
  • Responsible for security, efficiency, and cleanliness of both inside and outside of the branch
  • Providing outstanding customer service and racing entertainment to our patrons
  • Other duties as required

Qualifications:

  • Must be at least 18 years of age
  • Must have a valid driver's license as daily travel will be necessary
  • Experience handling cash transactions

Skills & Abilities:

  • Positive attitude and solid work ethic
  • Eager to learn and able to take directions
  • Excellent customer service abilities
  • Ability to work independently

Benefits:

  • The opportunity to join The New York State and Local Retirement System
  • Paid Vacation
  • Sick and Personal Time
  • Holiday pay
  • Employer participatory contribution Health Plan
  • Dental
  • Vision
  • Employee Referral Bonus

Capital OTB is an equal opportunity employer and welcomes applicants from diverse backgrounds.


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