Customer Service Representative

6 days ago


Des Plaines, Illinois, United States Unique Repair Services. Inc. Full time
Job Description

Job Summary: We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Unique Repair Services. As a Customer Service Representative, you will be the primary point of contact for our customers, providing top-notch service and support.

Key Responsibilities:

  • Customer Service: Respond to customer inquiries, resolve issues, and provide solutions in a timely and professional manner.
  • Communication: Develop and maintain effective communication with customers, colleagues, and management to ensure seamless service delivery.
  • Problem-Solving: Analyze and resolve customer complaints, identifying root causes and implementing solutions to prevent future issues.
  • Documentation: Maintain accurate and detailed records of customer interactions, including complaints, issues, and resolutions.

Requirements:

  • Education: High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Experience: Previous customer service experience in a call center environment; willingness to learn and adapt to new software and systems.
  • Skills: Excellent communication and interpersonal skills; ability to work in a fast-paced environment; proficiency in Microsoft Office and other software applications.
  • Language: English language proficiency required; Spanish language skills a plus.

Benefits:

  • Competitive Salary: $22 per hour with phone experience.
  • Benefits Package: Health, dental, and vision insurance; short-term disability; 401(k) with employer match.
  • Professional Development: Opportunities for career advancement and professional growth.

Company Culture:

At Unique Repair Services, we value our employees and strive to create a positive and supportive work environment. We believe in investing in our team's training and development, as well as providing opportunities for career advancement and professional growth.



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