Ordering Retail Service Representative

5 days ago


Des Plaines, Illinois, United States Andersen Full time

About the Role:

We are seeking a highly organized and detail-oriented Ordering Retail Service Representative to join our team in Des Plaines, IL. As a key member of our team, you will be responsible for providing exceptional customer service to our delivery partners and customers.

Key Responsibilities:

  • Process complex orders and requests with 100% accuracy from intake to filing.
  • Ensure the customer management system is updated appropriately.
  • Clarify, diagnose, and resolve customer order issues.
  • Create packets or other materials as required for sales fulfillment process.
  • Prepare customer correspondence.
  • Identify and implement ways to improve overall level of service.
  • Communicate order fulfillment process information to internal delivery partners and provide customer/delivery partner feedback.
  • Administer programs, e.g. customer referral program.
  • May train others in office and customer service processes.
  • May create purchase orders, process payments or process receipts.

Requirements:

  • High school diploma or equivalent plus 1-3 years work experience to include order processing work.
  • Demonstrated word processing, spreadsheet and general computer skills.
  • Strong phone etiquette & verbal skills to facilitate problem resolution.
  • Intermediate writing skills.
  • Able to determine customer needs and assist in resolving issues for assigned area.
  • Knowledge of Products/Services.
  • Persuasiveness.
  • Time Management.
  • Results orientation.

Benefits:

  • Comprehensive health benefits.
  • 401k contribution.
  • Paid time off.
  • 8 paid standard holidays.
  • 2 floating holidays.
  • Profit sharing.

About Andersen:

We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his/her potential and we exceed our customers expectations. We offer excellent earning potential, excellent benefits, and a culture that supports work-life balance.



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