Service Cashier and Customer Service Representative

4 weeks ago


Thousand Oaks, California, United States Thousand Oaks Toyota Full time
Job Title: Service Cashier and Customer Assistance

At Thousand Oaks Toyota, we are seeking a highly motivated and customer-focused Service Cashier and Customer Assistance to join our team.

Job Summary:

The Service Cashier and Customer Assistance will be responsible for providing exceptional customer service, handling cash transactions, and operating various systems to ensure a seamless customer experience.

Key Responsibilities:
  • Process cash transactions, operate registers, and manage cash handling duties.
  • Provide top-notch customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Operate various systems, including credit card and debit card terminals, to facilitate transactions.
  • Handle exchanges, refunds, and other customer requests with efficiency and accuracy.
  • Maintain a clean and organized workspace, adhering to company standards.
  • Make outbound calls to customers to provide updates and resolve issues.
  • Answer and direct phone calls, making service reservations as needed.
  • Support team members through rotation and training, ensuring a smooth workflow.
Requirements:
  • High school diploma or equivalent required.
  • Excellent customer service skills, with the ability to handle diverse customer interactions.
  • Strong organizational skills, with the ability to multitask and prioritize tasks.
  • Proficiency in operating various systems, including cash registers and credit card terminals.
  • Ability to work a flexible schedule, including evenings and weekends.
  • Prior experience in the automotive industry, particularly in cash handling and customer service, is highly preferred.
Benefits:
  • Competitive compensation package.
  • Medical, dental, and vision insurance.
  • Employee discounts on vehicle purchases, parts, service, and rentals.
  • Paid-time-off and comprehensive employee recognition programs.
  • Continued training through the manufacturer.
  • Opportunities for career advancement and professional growth.
Compensation:

Compensation is dependent on experience and qualifications.

We offer a positive working environment with opportunities for professional growth and development. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity to join our team at Thousand Oaks Toyota.



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