Service Cashier and Customer Support Associate

3 weeks ago


Thousand Oaks, California, United States Thousand Oaks Toyota Full time

Job Summary

Thousand Oaks Toyota is seeking a highly motivated and detail-oriented Service Cashier and Customer Assistance to join our team. As a Service Cashier and Customer Assistance, you will be responsible for providing exceptional customer service, handling cash transactions, and operating various point-of-sale systems.

Key Responsibilities

  • Process cash transactions, including collecting payments and making change.
  • Operate registers, scanners, and credit card/debit card terminals.
  • Handle exchanges and refunds in a timely and efficient manner.
  • Collect payments and accurately charge customers.
  • Maintain a clean and organized checkout area.
  • Make outbound calls to customers to resolve issues and provide updates.
  • Answer and direct phone calls, and make service reservations.
  • Handle a high volume of calls on multiple lines.
  • Support team members through rotation and training.

Requirements

  • High level of customer service skills.
  • Ability to handle different types of money transactions.
  • Ability to handle a high volume of incoming calls.
  • Must have the ability to multitask and take on different responsibilities throughout the workday.
  • Strong organizational skills.
  • Must be a customer-oriented, self-motivated team player.
  • Must have excellent computer skills.
  • High School Diploma or GED required.
  • Must be available to work a flexible schedule, including evenings and Saturdays.
  • Prior automotive cashier experience strongly preferred.
  • Prior knowledge of coordinating Rental Cars is strongly preferred.
  • Must have a valid driver's license and few to no points on driving record.

Benefits

  • Medical, Dental, Vision.
  • Employee discounts on vehicle purchases, parts, service, and rentals.
  • Paid-time-off.
  • Comprehensive employee recognition programs.
  • Continued training through the manufacturer.
  • Opportunities for career advancement.
  • 401k.

Compensation

Compensation is dependent on experience.



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