Customer Service Representative

1 week ago

Clearlake Oaks, California, United States Mediacom Communications Full time

Located in Clearlake Oaks, CA

Position: Customer Sales & Service Representative I, Front Counter (Non-Retail)

Company Overview:

Mediacom Communications is a leading provider of entertainment, communications, and internet services. With a strong presence in 22 states and a team of over 4,000 employees, we strive to bridge the digital divide between urban and rural areas. Our mission is to deliver innovative solutions that meet the evolving needs of our customers.

Job Summary:

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our front counter team, you will be responsible for providing exceptional customer service, resolving issues, and promoting our services to customers.

Key Responsibilities:

• Provide prompt and professional customer service in a fast-paced environment
• Resolve customer complaints and issues in a fair and timely manner
• Promote our services and products to customers
• Process customer transactions, including payments and equipment exchanges
• Maintain accurate records and reports

Requirements:

• High school diploma or equivalent required; associate's degree preferred
• 1-3 years of experience in retail and/or consumer sales
• Excellent communication and interpersonal skills
• Ability to work in a team environment and adapt to changing situations
• Valid driver's license and satisfactory driving record may be required for some locations

Benefits:

As a valued member of our team, you will enjoy a comprehensive benefits package, including health, vision, and dental insurance, paid vacation and holidays, and a 401(k) plan with company match. You will also have access to ongoing training and development opportunities to help you succeed in your career.

Why Work for Mediacom?

At Mediacom, we are committed to creating a positive and inclusive work environment that values diversity and promotes employee growth and development. We offer a range of benefits and perks that make us a great place to work, including flexible scheduling, employee discounts, and a comprehensive wellness program.

Equal Employment Opportunity:

Mediacom Communications is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is free from discrimination and harassment and where all employees feel valued and respected.

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