Patient Access Specialist- Customer Service Representative
6 hours ago
Northwestern Medicine is seeking a highly skilled and customer-focused Patient Access Specialist- Customer Service to join our team. As a Patient Access Specialist- Customer Service, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers while ensuring accurate and timely registration and scheduling of patient appointments.
Key Responsibilities:
- Provide exceptional customer service to patients, families, and healthcare providers
- Accurately and efficiently register patients for appointments
- Verify patient demographic and insurance information
- Collect and process patient payments
- Respond to patient inquiries and resolve issues in a timely and professional manner
- Collaborate with healthcare providers and other departments to ensure seamless patient care
- Maintain accurate and up-to-date patient records
- Participate in quality improvement initiatives to enhance patient satisfaction and experience
Requirements:
- High school diploma or equivalent required
- 2-3 years of customer service experience in a healthcare setting
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Basic computer skills and knowledge of electronic medical records
- Ability to maintain confidentiality and handle sensitive patient information
Preferred Qualifications:
- Bachelor's degree in a related field
- Experience with electronic medical records and practice management systems
- Certification in medical office administration or a related field
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].
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