Patient Access Specialist- Customer Service Representative

6 hours ago


Chicago, Illinois, United States Northwestern Medical Group Full time
Job Title: Patient Access Specialist- Customer Service

Northwestern Medicine is seeking a highly skilled and customer-focused Patient Access Specialist- Customer Service to join our team. As a Patient Access Specialist- Customer Service, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers while ensuring accurate and timely registration and scheduling of patient appointments.

Key Responsibilities:

  • Provide exceptional customer service to patients, families, and healthcare providers
  • Accurately and efficiently register patients for appointments
  • Verify patient demographic and insurance information
  • Collect and process patient payments
  • Respond to patient inquiries and resolve issues in a timely and professional manner
  • Collaborate with healthcare providers and other departments to ensure seamless patient care
  • Maintain accurate and up-to-date patient records
  • Participate in quality improvement initiatives to enhance patient satisfaction and experience

Requirements:

  • High school diploma or equivalent required
  • 2-3 years of customer service experience in a healthcare setting
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Basic computer skills and knowledge of electronic medical records
  • Ability to maintain confidentiality and handle sensitive patient information

Preferred Qualifications:

  • Bachelor's degree in a related field
  • Experience with electronic medical records and practice management systems
  • Certification in medical office administration or a related field

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information].



  • Chicago, Illinois, United States Qonten Full time

    Job SummaryWe are seeking a highly skilled Patient Access Specialist to join our team at Qonten. As a Patient Access Specialist, you will be responsible for providing exceptional customer service to patients and their families, ensuring a positive first impression of our organization.Key Responsibilities:Provide exceptional customer service to patients and...


  • Chicago, Illinois, United States Northwestern Medical Group Full time

    Job SummaryWe are seeking a highly skilled Patient Access Specialist - Customer Service Representative to join our team at Northwestern Medicine Corporate. As a key member of our customer service team, you will be responsible for providing exceptional patient service, ensuring accurate and efficient patient registration, and maintaining a positive and...


  • Chicago, Illinois, United States Qonten Full time

    Job SummaryProvide exceptional customer service to patients and referring providers by functioning as a central point of contact for patient access and registration. Ensure a positive first impression of Northwestern Medicine by delivering excellent customer service and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide...


  • Chicago, Illinois, United States Axelon Full time

    Job Summary:Axelon is seeking a highly skilled Patient Access Representative to join our team. As a Patient Access Representative, you will be responsible for managing inbound calls, scheduling appointments, and providing exceptional customer service.Key Responsibilities:Manage inbound calls using multiple system applicationsSchedule appointments in Epic,...


  • Chicago, Illinois, United States Erie Family Health Center Full time

    About the RoleErie Family Health Center is seeking a highly skilled Patient Access Representative to join our Patient Access Team. As a key member of our team, you will be responsible for scheduling appointments, verifying patient information, and providing exceptional customer service to our patients.Key ResponsibilitiesScheduling Appointments: Schedule...


  • Chicago, Illinois, United States Howard Brown Full time

    About the RoleHoward Brown Health is a leading healthcare organization dedicated to providing inclusive and affirming care to the LGBTQ+ community. We are seeking a highly skilled Patient Access Specialist to join our team.Key ResponsibilitiesAnswer incoming calls and provide information and assistance to clientsSchedule appointments for medical, behavioral...


  • Chicago, Illinois, United States Northwestern Memorial Healthcare Full time

    Job DescriptionAt Northwestern Memorial Healthcare, we are committed to delivering exceptional patient care and service. As a Patient Access Specialist, you will play a critical role in ensuring that our patients receive the highest level of care and service from the moment they arrive at our facilities.Responsibilities:Provide exceptional customer service...


  • Chicago, Illinois, United States Advocate Health Full time

    Job SummaryWe are seeking a highly skilled Patient Service Representative to join our team at Advocate Health. As a Patient Service Representative, you will be responsible for providing exceptional customer service to patients and their families, ensuring a positive experience throughout their healthcare journey.Key ResponsibilitiesCustomer Service: Provide...


  • Chicago, Illinois, United States The LaSalle Group Full time

    Job SummaryThe LaSalle Group is seeking a highly skilled Patient Access Specialist to join our team. As a Patient Access Specialist, you will play a critical role in ensuring the smooth operation of our healthcare organization's patient access processes.Key Responsibilities:Provide exceptional customer service to patients and families, responding to...


  • Chicago, Illinois, United States Northwestern Medicine Full time

    Job SummaryWe are seeking a highly skilled Patient Access Specialist to join our team at Northwestern Medicine. As a key member of our operations team, you will play a critical role in ensuring seamless patient access to our healthcare services.Key ResponsibilitiesProvide exceptional customer service to patients and familiesManage patient access to...


  • Chicago, Illinois, United States Qonten Full time

    Job Summary:The Patient Service Representative - Float supports the front desk operations at Northwestern Medicine, providing exceptional customer service to patients and guests. This role is responsible for communicating with patients, processing payments, and performing administrative tasks.Key Responsibilities:Communicate with patients and guests to...


  • Chicago, Illinois, United States Northwestern Memorial Healthcare Full time

    Job Title: Patient Access SpecialistAt Northwestern Memorial Healthcare, we are committed to delivering exceptional patient care and service. As a Patient Access Specialist, you will play a critical role in ensuring that our patients receive the highest level of care and attention from the moment they arrive at our facilities.Key Responsibilities:Customer...


  • Chicago, Illinois, United States Advocate Aurora Health Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Patient Service Representative to join our team at Advocate Aurora Health. As a Patient Service Representative, you will be the first point of contact for patients and families, providing exceptional customer service and ensuring a positive experience.Key ResponsibilitiesProvide efficient and...


  • Chicago, Illinois, United States Northwestern Memorial Healthcare Full time

    About the RoleWe are seeking a highly skilled and detail-oriented Patient Access Specialist to join our team at Northwestern Memorial Healthcare. As a Patient Access Specialist, you will play a critical role in ensuring that patients receive high-quality care by efficiently and effectively managing the registration and scheduling process.Key...


  • Chicago, Illinois, United States Northwestern Memorial Healthcare Full time

    Job Title: Patient Access SpecialistAt Northwestern Memorial Healthcare, we are committed to delivering exceptional patient care and service. As a Patient Access Specialist, you will play a critical role in ensuring that our patients receive the highest level of care and service from the moment they arrive at our facilities.Responsibilities:Customer Service:...


  • Chicago, Illinois, United States Louis A Weiss Memorial Medical Center, LLC Full time

    Job SummaryWeiss Memorial Hospital is seeking a highly skilled Patient Access Representative to join our team. As a key member of our healthcare team, you will be responsible for ensuring seamless patient registration and access to our medical services.Key ResponsibilitiesPerform pre-registration and registration tasks for inpatients and outpatients,...


  • Chicago, Illinois, United States TEKsystems Full time

    About the RoleWe are seeking a skilled Patient Access Specialist to join our team on a temporary basis to cover an FMLA leave. As a Patient Access Specialist, you will play a critical role in ensuring the smooth operation of our medical office.Key ResponsibilitiesCheck in patients and manage their registration processMake follow-up appointments and schedule...


  • Chicago, Illinois, United States The University of Chicago Medicine Full time

    {"h1": "Patient Access Specialist", "p": "We are seeking a highly skilled Patient Access Specialist to join our Cancer Service Line team at The University of Chicago Medicine. As a key member of our team, you will be responsible for ensuring that patients and their caregivers have access to the necessary services and resources to navigate their cancer care...


  • Chicago, Illinois, United States Axelon Full time

    Job DescriptionWe are seeking a highly skilled Patient Access Specialist to join our team at Axelon. As a key member of our healthcare team, you will be responsible for providing exceptional patient service and ensuring seamless registration and access to medical services.Key Responsibilities:Provide outstanding customer service to patients and...


  • Chicago, Illinois, United States Northwestern Memorial Healthcare Full time

    Job SummaryWe are seeking a highly skilled Patient Registration Representative to join our team at the Sleep Disorders Center. As a key member of our patient access team, you will be responsible for ensuring a seamless and efficient registration process for our patients.Key ResponsibilitiesRegistration and Scheduling: Greet and register patients, obtain and...