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Patient Access Representative
2 months ago
We are seeking a highly skilled Patient Registration Representative to join our team at the Sleep Disorders Center. As a key member of our patient access team, you will be responsible for ensuring a seamless and efficient registration process for our patients.
Key Responsibilities- Registration and Scheduling: Greet and register patients, obtain and verify demographic and clinical information, and schedule appointments as needed.
- Financial and Insurance Processing: Obtain and verify financial and insurance information, determine and assign company/plan codes, and complete assignment of payor priorities.
- Customer Service: Provide exceptional customer service to patients, families, and healthcare providers, ensuring a positive and respectful experience.
- Communication and Collaboration: Communicate effectively with various hospital departments and physicians' offices to direct patients through the Northwestern Medicine system.
- Problem-Solving and Quality Improvement: Identify and minimize financial risk to the hospital, promote accuracy and timeliness of data processing, and maintain customer service objectives.
- Education: High school diploma or equivalent required.
- Experience: Minimum of one year experience in customer service or patient relations.
- Skills: Excellent interpersonal and verbal communication skills, problem-solving skills, and computer data-entry/typing experience.
- Education: Degree or additional training in business, communication, or healthcare.
- Experience: Experience in a healthcare setting, knowledge of patient registration/scheduling/billing systems, and experience with automated patient scheduling.
Northwestern Memorial Healthcare is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation, or any other protected status.
