Club Lounge Operations Manager
7 days ago
Job Summary
The Club Lounge Manager is responsible for the operation of the club lounge, ensuring that the highest levels of hospitality and service are provided. This role requires a strong focus on guest and employee engagement, as well as human resources management.
Key Responsibilities
- Supporting Operations and Management of the Club Lounge
- Ensure that all company standards are being maintained in each area of the club lounge.
- Supervise all areas of club lounge operations in the absence of Room Operations management.
- Maintain working condition of club lounge equipment and order supplies as necessary.
- Supporting the Management and Development of Club Lounge Team
- Stay readily available/approachable for all employees.
- Extend professionalism and courtesy to employees at all times.
- Lead by example demonstrating self-confidence, energy and enthusiasm.
- Managing the Guest Experience
- Extend professionalism and courtesy to guests at all times.
- Motivate and encourage staff to solve guest and employee related concerns.
- Provide excellent customer service by being readily available/approachable for all guests.
- Conducting Human Resource Activities
- Train staff and monitor adherence to all relevant policies and procedures.
- Communicate performance expectations employees in accordance with job descriptions for each position.
- Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met.
Requirements
- High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
- OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
Benefits
- Salary range: $67,000 to $82,000 annually.
- Bonus program.
- Comprehensive health care benefits.
- 401(k) plan with up to 5% company match.
- Employee stock purchase plan at 15% discount.
- Accrued paid time off (including sick leave where applicable).
- Life insurance.
- Group disability insurance.
- Travel discounts.
- Adoption assistance.
- Paid parental leave.
- Health savings account (except for positions based out of or performed in Hawaii).
- Flexible spending accounts.
- Tuition assistance.
- Pre-tax commuter benefits.
- Other life and work wellness benefits.
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